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Quick Reference Guide
Cisco Model DPQ2160 DOCSIS 2.0 Cable Modem
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The servicing instructions in this notice are for use by qualifi ed service personnel only. To reduce the risk of electric shock, do not perform any servicing other than 
that contained in the operating instructions, unless you are qualifi ed to do so.
20080814_Installer820
Note to System Installer
WARNING
TO PREVENT FIRE OR ELECTRIC SHOCK, DO NOT 
EXPOSE THIS UNIT TO RAIN OR MOISTURE.
For this apparatus, the coaxial cable shield/screen shall be 
grounded as close as practical to the point of entry of the cable 
into the building.For products sold in the US and Canada, this 
reminder is provided to call the system installer's attention to 
Article 820-93 and Article 820-100 of the NEC (or Canadian 
Electrical Code Part 1), which provides guidelines for proper 
grounding of the coaxial cable shield.
This symbol is intended to alert you that uninsulated voltage 
within this product may have sufficient magnitude to cause 
electric shock.Therefore, it is dangerous to make any kind of 
contact with any inside part of this product.
Ce symbole a pour but d’alerter toute personne qu’un contact 
avec une pièce interne de ce produit, sous tension et non isolée, 
pourrait être suffisant pour provoquer un choc électrique. Il est 
donc dangereux d’être en contact avec toute pièce interne de 
ce produit.
This symbol is intended to alert you of the presence of important 
operating and maintenance (servicing) instructions in the literature 
accompanying this product.  
Ce symbole a pour but de vous avertir qu’une documentation 
importante sur le fonctionnement et l’entretien accompagne ce produit.
CAUTION: To reduce the risk of electric shock, do not remove cover 
(or back). No user-serviceable parts inside. Refer servicing to 
qualified service personnel.
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class 
B digital device, pursuant to part 15 of the FCC Rules. These limits are 
designed to provide reasonable protection against such interference in a 
residential installation. This equipment generates, uses, and can radiate 
radio frequency energy. If not installed and used in accordance with the 
instructions, it may cause harmful interference to radio communications. 
However, there is no guarantee that interference will not occur in a particular 
installation. If this equipment does cause harmful interference to radio or 
television reception, which can be determined by turning the equipment OFF 
and ON, the user is encouraged to try to correct the interference by one or 
more of the following measures:
•  Reorient or relocate the receiving antenna.
•  Increase the separation between the equipment and receiver.
•  Connect the equipment into an outlet on a circuit different from that to 
which the receiver is connected.
•  Consult the service provider or an experienced radio/television technician 
for help.
Any changes or modifi cations not expressly approved by Cisco Systems, 
Inc., could void the user’s authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below 
is a requirement of the FCC and is intended to supply you with information 
regarding the FCC approval of this device. The phone numbers listed are 
for FCC-related questions only and not intended for questions regarding the 
connection or operation for this device. Please contact your service provider 
for any questions you may have regarding the operation or installation of 
this device.
 Declaration of Conformity
This device complies with Part 15 of FCC Rules. Operation is subject to the 
following two conditions: 1) the device may not cause harmful interference, 
and 2) the device must accept any interference received, including 
interference that may cause undesired operation.
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 
du Canada.
20081121 FCC Standard
Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that 
may appear in this guide. We reserve the right to change this guide at any 
time without notice.
Documentation Copyright Notice 
Information in this document is subject to change without notice. No part of 
this document may be reproduced in any form without the express written 
permission of Cisco Systems, Inc.
Software and Firmware Use
The software described in this document is protected by copyright law and 
furnished to you under a license agreement. You may only use or copy this 
software in accordance with the terms of your license agreement.
The fi rmware in this equipment is protected by copyright law. You may only 
use the fi rmware in the equipment in which it is provided. Any reproduction 
or distribution of this fi rmware, or any portion of it, without our express written 
consent is prohibited.
Cisco Model DPQ2160 DOCSIS 2.0 Cable Modem
Model: DPQ2160
Manufactured by:
Cisco Systems, Inc. 
5030 Sugarloaf Parkway 
Lawrenceville, Georgia 30044 USA
Telephone: 
678 277-1120
  1)  Read these instructions.
  2)  Keep these instructions.
  3)  Heed all warnings.
  4)  Follow all instructions.
  5)  Do not use this apparatus near water.
  6)  Clean only with dry cloth.
  7)  Do not block any ventilation openings. Install in accordance with 
the manufacturer’s instructions.
  8)  Do not install near any heat sources such as radiators, heat 
registers, stoves, or other apparatus (including amplifiers) that 
produce heat.
  9)  Do not defeat the safety purpose of the polarized or grounding-
type plug. A polarized plug has two blades with one wider than 
the other. A grounding-type plug has two blades and a third 
grounding prong. The wide blade or the third prong are provided 
for your safety. If the provided plug does not fit into your outlet, 
consult an electrician for replacement of the obsolete outlet.
 10)  Protect  the power cord from being walked on or pinched 
particularly at plugs, convenience receptacles, and the point 
where they exit from the apparatus.
 11)  Only us e at tachments/ac c e s s orie s sp e cifie d by the 
manufacturer.
12) 
Use only with the cart, stand, tripod, bracket, or table 
specified by the manufacturer, or sold with the apparatus. 
When a cart is used, use caution when moving the cart/
apparatus combination to avoid injury from tip-over.
 13)  Unplug this apparatus during lightning storms or when unused 
for long periods of time.
 14)  Refer all servicing to qualified service personnel. Servicing is 
required when the apparatus has been damaged in any way, 
such as a power-supply cord or plug is damaged, liquid has been 
spilled or objects have fallen into the apparatus, the apparatus 
has been exposed to rain or moisture, does not operate normally, 
or has been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. 
Operate this product only from an electrical outlet with the voltage and 
frequency indicated on the product label. If you are uncertain of the type 
of power supply to your home or business, consult your service provider 
or your local power company.
The AC inlet on the unit must remain accessible and operable at all 
times.
Ground the Product
WARNING: Avoid electric shock and fi re hazard! If this product 
connects to coaxial cable wiring, be sure the cable system is grounded 
(earthed). Grounding provides some protection against voltage surges 
and built-up static charges.
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect 
the signal inputs.
Verify the Power Source from the 
On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be 
connected to the power source. The light may go out when the apparatus is 
turned off, regardless of whether it is still plugged into an AC power source. 
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fi re hazard! Do not 
overload AC mains, outlets, extension cords, or integral convenience 
receptacles. For products that require battery power or other power 
sources to operate them, refer to the operating instructions for 
those products.
Provide Ventilation and Select a Location
  Remove all packaging material before applying power to the product. 
  Do not place this apparatus on a bed, sofa, rug, or similar surface.
  Do not place this apparatus on an unstable surface.
  Do not install this apparatus in an enclosure, such as a bookcase or rack, unless 
the installation provides proper ventilation.
  Do not place entertainment devices (such as VCRs or DVDs), lamps, books, 
vases with liquids, or other objects on top of this product.
  Do not block ventilation openings.
Protect from Exposure to Moisture and Foreign 
Objects
WARNING: Avoid electric shock and fi re hazard! Do not 
expose this product to dripping or splashing liquids, rain, or moisture. 
Objects  fi lled with liquids, such as vases, should not be placed on 
this apparatus.
WARNING: Avoid electric shock and fi re hazard! Unplug this 
product before cleaning. Do not use a liquid cleaner or an aerosol 
cleaner. Do not use a magnetic/static cleaning device (dust remover) 
to clean this product.
WARNING: Avoid electric shock and fi re hazard! Never push 
objects through the openings in this product. Foreign objects can 
cause electrical shorts that can result in electric shock or fi re. 
Service Warnings
WARNING: Avoid electric shock! Do not open the cover 
of this product. Opening or removing the cover may expose you to 
dangerous voltages. If you open the cover, your warranty will be void. 
This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the service 
technician must perform safety checks to determine that this product is in 
proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or 
connecting or disconnecting cables. 
20090326_Modem No Battery_Safety
Cisco, Cisco Systems
 and the Cisco logo are registered trademarks or trademarks 
of Cisco Systems, Inc. and/or its affi liates 
in the U.S. and certain other countries.
DOCSIS is a registered trademark of Cable Television Laboratories.
Other third party trademarks mentioned in this document are the property of their respective 
owners.
Product and service availability is subject to change without notice.
© 2009
, 2012 Cisco Systems, Inc. All rights reserved.
September 2012  Printed in United States of America 
Part Number 
78-4017542-01 Rev B
&LVFR6\VWHPV,QF 678.277.1
5030 Sugarloaf Parkway, Box 465447
Lawrenceville, GA 30042
                                                    
www.
FLVFRcom
Introduction
Welcome to the exciting world of high-speed Internet access. Your new Cisco
®
Model DPQ2160 DOCSIS
®
 2.0 Cable Modem offers high-end performance and 
unsurpassed reliability. With your new DPQ2160, your Internet enjoyment and 
business productivity will surely soar.
Front Panel
The front panel of your cable modem provides status LEDs that indicate how 
well and at what state your cable modem is operating. After the cable modem is 
successfully registered on the network, the POWER, DS, US, and ONLINE status 
indicators illuminate continuously to show that the cable modem is active and 
fully operational. 
1 POWER 
 Illuminates solid green to indicate that AC power is being applied 
to the cable modem
2 DS (Downstream) 
 Indicates the status of the connection for receiving 
data. Illuminates during normal operation, and blinks to indicate that the cable 
modem is searching for a signal
3 US (Upstream) 
 Indicates the status of the connection for sending data. 
Illuminates during normal operation, and blinks to indicate that the cable 
modem is attempting to communicate with the network
4 ONLINE 
 Indicates the cable modem is registered on the network. Illuminates 
during normal operation, and blinks to indicate that the cable modem is 
attempting to get online
5 LINK 
 Illuminates solid green to indicate that an Ethernet/USB carrier is 
present and blinks to indicate that Ethernet/USB data is being transferred 
between the PC and the cable modem
Back Panel
The following illustration describes the back panel components of the DPQ2160 
cable modem.
If any of these items are missing or appear to be damaged, please contact your 
service provider for assistance.
Notes:
•  You will need an optional cable signal splitter and additional standard RF 
coaxial cables (not included) if you want to connect a VCR, a Digital Home 
Communications Terminal (DHCT) or a set-top converter, or a TV to the same 
cable connection as your cable modem.
•  You will need an optional USB cable (not included) if you want to connect your 
cable modem to a USB port on your PC.
What’s In the Carton?
When you receive your cable modem, you should check the equipment 
and accessories to verify that each item is in the carton and that each item is 
undamaged. The carton contains the following items:
1 POWER 
 Connects the cable modem to the AC power cord that is provided 
with your cable modem
 2  RESET 
 Reset-to-Default button (Factory Reset)
  Note: 
This button is for maintenance purposes only. Do not use unless told to 
do so by your service provider.
 3  ETHERNET 
 Connects to the Ethernet port on your PC
 4  USB 
 Connects to the USB 1.1 port on your PC
 5  CABLE 
 Connects to an active cable signal from your service provider
 CAUTION: Avoid damage to your equipment. Only use the AC power 
cord that is provided with your cable modem.
One Cisco Model DPQ2160 
DOCSIS 2.0 Cable Modem
One Ethernet 
(CAT/RJ-45) Cable
One AC
Power Cord
3
1
2
4
5
T14132
1 2 3 4
5
T14131