Cognitive Solutions 5713678 Manual De Usuario

Chapter 4: Using the Printer

28

A798 Thermal Receipt Printer: User Guide 

 

A798-UG00001 Rev. A 

 

10/07

10/07    

 

A798-UG00001 Rev. A 

A798 Thermal Receipt Printer: User Guide

A798 Thermal Receipt Printer: User Guide 

 

A798-UG00001 Rev. A 

 

10/07

10/07    

 

A798-UG00001 Rev. A 

A798 Thermal Receipt Printer: User Guide

Printer does not function   Printer not plugged in 

Check that printer cables  

Chapter 3: Setting up the printer,  

when turned on 

 

are properly connected 

“Connect the cables” (See page 15) 

 

 

on both ends

 

 

Check that the host  

Chapter 3: Setting up the printer,  

 

 

or power supply is  

“Connect the cables” (See page 15) 

 

 

getting power

 

Receipt cover not  

Close and latch the  

 

fully closed 

receipt cover

Printer stops functioning 

Printhead has overheated  Allow the printhead to  

Chapter 4: Using the Printer, 

 

 

cool down 

 “Preventing overheating of the  

 

 

 

printhead” (See page 25.)

 

Interrupted data signal  

Ensure the standard USB  

 

over USB connection 

cable is no more than 5  

 

 

meters long, with no  

 

 

extensions; eliminate hubs

 

Faulty USB port 

Plug cable into another USB  

 

 

port on host computer

Interruption of data 

RS-232C mode not  

Printer had previously   

Reset printer and check normal 

 

working 

been connected to  

RS-232C faults.  

 

 

USB host

Printer goes off-line  

USB cable is not  

If printer doesn’t  

Chapter 3: Setting up the Printer, 

(red LED on USB connector  connected properly 

auto-recover after 5–20  

“Connect the cables” (See page 19) 

is on or off) 

 

seconds, reconnect the  

 

 

 

USB cable, reset the  

 

 

 

printer, and reboot the  

 

 

 

host computer; check that    

 

 

USB cable are properly  

 

 

connected on both ends