Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

About Cisco Support Tools 1.0(1)   10 

Cisco Support Tools 1.0(1) is a suite of over fifty utilities that allow you to manage 

and troubleshoot the ICM servers which process call load, routing, and reporting. 
Through Support Tools, you can troubleshoot configuration and performance 

problems on these systems from a single machine in your network--the Support 
Tools Server. 

Access to utilities in the Support Tools suite is through a browser-based interface--
the Support Tools Dashboard--installed on the Support Tools Server. Levels of 

security control both access to the Dashboard and the ability to use specific tools 
once logged in. In low bandwidth conditions (for example, via dialup access) or when 
Web browsing is otherwise impractical, most Support Tools utilities can also be 

accessed and run via command line. 

The Support Tools suite includes the full set of standard diagnostic tools delivered 

with earlier ICM versions. It also provides key new functionality including: 

•  The ability to interrogate individual Support Tools nodes for their hardware/OS, 

Cisco component, and third party product information. 

•  The ability to view, stop, and start services running on Support Tools nodes. 

•  The ability to view and terminate processes running on Support Tools nodes. 

•  The ability to compare and synchronize registry settings from different Support 

Tools nodes. 

•  The ability to pull logs from most Support Tools nodes including ICM call routers, 

loggers, peripheral gateways (PGs), admin workstations (AWs), CTI Object 

Server (CTIOS), Cisco Collaboration Server (CCS), Cisco Email Manager (CEM), 
Cisco Media Blender (CMB), as well as Cisco CallManager.  

•  The ability to create enhanced time-synchronized merged logs across servers. 

For related information, see: 

About Support Tools Components 
About Support Tools Network Topology 
About Support Tools Platforms 
About Support Tools Security