Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

How to Use the Log Collector   106 

Use the Log Collector to collect logs from ICM or related Cisco product nodes running 

the Support Tools Node. Multiple collected logs can be retrieved as separate files or 
merged into a single file to provide a consolidated unified time-sorted view.  

Support Tools 1.0(1) allows you to collect logs for:  

•  ICM (AWs, PGs, Call Routers, and Loggers) 

•  Call Manager 

•  Collaboration Server 

•  E-Mail Manager 

•  Media Blender 
Note: Support Tools 1.0(1) does not support log collection for CTIOS. 

In order to collect logs in Support Tools you must: 

1.  Create log groups: A log group defines the products, systems, and processes 

whose logs you want to collect. You must create a log group before you can begin 
collecting logs. You can create different log groups to target different products 

and systems.  
Log group definitions are saved in the Support Tools Repository and are available 
for subsequent re-use by other Support Tools users. They can be modified or 

deleted as necessary. 

2.  Create a log collection request: A log collection request defines the time range of 

logs to collect, what log groups to include in the request, and whether the logs 
should be merged into a single file, or delivered as individual files.  

Each log collection request can be run only once. The logs it collects are stored in the 
Repository where they remain until you delete them (by deleting the log collection to 

which they belong). Collected logs can be downloaded locally for viewing.