Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

How to Use the VRUTrace Utility   202 

Use the VRUTrace utility to output tracing information from a Voice Response Unit 

(VRU) device, and to and from its PIM process. VRUTrace lets you capture and 
playback session data. 

For use with ICM VRU PGs only. 

To run VRUTrace from the Support Tools Dashboard: 

1.  Use the System Select screen to select the system you want to work with. 

2.  From the Dashboard menu, select Cisco Common Tools > VRUTrace. 

3.  In the Arguments field, enter desired arguments, as described in the Using 

section below. Note: When entering arguments, the vrutrace command is 
already implied. Do not enter it in the Arguments field.  

4.  Specify the command duration time or accept the default (60 seconds). This is 

the amount of time the command will attempt to run before terminating.  

5.  If desired, check Elevate Command Priority. This ensures the command will run 

regardless of the level of server activity. 

6.  Click the Run button. 

From a command-line on an ICM VRU PG, you must access VRUTrace from the 
vrucap

 directory located at: <icm_root>\icm\<customer instance>\<pg#>.  

For example: 

c:\icm\my_customer_instance\pg1a\vrucap> vrutrace