Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

About Common Utilities   205 

Common utilities are a set of third-party utilities, present on all or most 

Windows/ICM systems, that may be useful when troubleshooting ICM components. 
For the sake of convenience, the Support Tools Dashboard provides direct access to 

these utilities through its interface. 

Note: This guide does not provide detailed documentation on using third-party tools. 

In all cases, extensive documentation is available from a variety of sources, including 
user guides, the Web, and from the tools themselves. For those third-party utilities 

on which Cisco-specific documentation does exist on http://www.cisco.com, links 
have been provided. 

Most common utilities are command-line based, and can be run from either the 

Support Tools Dashboard or from an individual node. Command-line access to 
individual nodes can be local or remote (via methods like TelNet, pcAnywhere, etc.).  

Several common utilities are GUI-based. While menu commands for these utilities 
appear in the Support Tools Dashboard, they cannot in fact be launched from there. 

Access to these tools is limited to the individual node (either locally or via remote 
GUI such as pcAnywhere). These GUI-based third-party tools include: 

•  isql/w 
•  sqlew 
•  winmsd 

Almost all Common Utilities are installed on all Support Tools nodes/Windows OSs. 
Several (see the table in the next section) may be particular to SQL Server 

installations. 

The following Support Tools utilities are bundled third-party Windows, DOS, and Unix 
utilities. Most can be run both from within the Dashboard interface, or from an 

external command line.