Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

About Installing Support Tools   33 

Installing Support Tools 1.0(1) consists of: 

A. 

Installing the Support Tools Server to a central server with access to your ICM 
system. If desired, you can install the Support Tools on multiple servers to 

provide redundancy. Note, however, that data is not shared between these 
separate installations. 

B. 

Installing the Support Tools Node on each ICM node to be managed through 
Support Tools. Note that the Node Agent is automatically included in the Support 

Tools Server installation; a separate installation of the node on this machine is 
not required. 

To install Support Tools, follow the sequence of steps in the checklist below. Each of 

these steps is described in greater detail in following sections. Cisco recommends 
you review this list before proceeding with the installation. 

Note: Before proceeding with installation, also be sure to review the Support Tools 
Release Notes for any updates pertaining to Support Tools installation. The Release 

Notes are available at the top level of the Support Tools CD 
(st_10_release_notes.htm) and at http://www.cisco.com. 

Caution: In some instances, the Support Tools Server and Node installations may 

require a reboot to complete. For this reason, it is strongly suggested that you 
perform the installation during a regular maintenance period when machines are not 

in production mode. 

  

 

Prior to installing Support Tools, collect the information that you will need to provide 

during the install. 

 

Create and assign users to the Windows user group that will serve as the Support 

Tools privileged user group.