Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

How to Install the Support Tools Server   45 

Installation Step 4 

You can install the Support Tools Server on any server with access to your ICM 

system. Before installing the Support Tools Server, ensure that the machine meets 
the prerequisite hardware and software requirements. 

Caution: In some instances, the Support Tools Server installation may require a 
reboot to complete. For this reason, it is strongly suggested that you perform the 

installation during a regular maintenance period when the machine is in off-
production mode. 

The Support Tools 1.0(1) CD includes a Server Install Wizard that installs: 

•  The Support Tools Dashboard 

•  The Support Tools Node 

•  Support Tools documentation 

•  Java Development Kit (JDK) 1.3.1 

•  Apache Tomcat 4.0.6 

Caution: Because Support Tools Server installs the Apache Tomcat Web Server 

as a service, and with specific port requirements, DO NOT install it on a machine 
with a pre-existing installation of Tomcat in use by other applications. 

Note: The installation instructions below describe only those installer dialogs that 

require user input.  

To install the Support Tools Server: 

1.  Log into the machine on which you are installing the Support Tools Server under 

an account with local Windows Administrator privileges for that machine. 

2.  Insert the Support Tools CD in the server's CD-ROM drive. 

3.  From the Windows Start Menu, select Run. 

4.  Browse to and double-click the Support Tools Server executable file located at: 

Server\setup.exe

. 

5.  If the installer detects a previous, earlier installation of the JDK (less than 1.3.1), 

you will be prompted to confirm an overwrite. Click Yes.