Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

How to Disable Continuous Virus Scan for the Repository   60 

Support Tools writes a large number of files (.log, .txt, and .zip) to the Repository in 
the course of normal use. The quantity of these files, if used in conjunction with 

continuous virus scanning, could result in a negative impact on performance.  

If this performance degradation is not acceptable, Cisco recommends that you 

restrict continuous virus scanning in the Repository directory and its subdirectories to 
known file types only (which should omit .log and .txt files from scanning). 

If performance degradation persists, Cisco recommends that: 

A. 

You exclude the Repository directory and its subdirectories from continuous virus 
scans run on the Support Tools Server and Node machines. Instead, limit scans 

on these directories to a nightly basis. 

B. 

After disabling virus scanning for the Repository directory and its subdirectories, 

use NTFS directory security to limit full access to these directories to 
administrators, NT Authority\System, NT Authority\Service and any other 

distinguished users that require direct access to these directories. 

Caution: Steps A and B above should be used in concert with each other; that is, do 

not disable continuous virus scanning without also implementing NTFS directory 
security on the affected directories. 

The default location of the Support Tools Repository on both the server and node is 
<support_tools_root>\Repository

. 

For related information, see: 

About Configuring Support Tools 
About the Support Tools Dashboard 
How to Access the Support Tools Dashboard 
About Support Tools Security