Cisco Systems 1.0 (1) Manual De Usuario

Cisco Support Tools 1.0 User Guide 

How to Uninstall Support Tools   68 

As desired, you can uninstall the Support Tools Server or Node by following the steps 

below. Note that it is not necessary to uninstall either as a precursor to reinstalling 
the product. 

This topic describes how to:  

•  Uninstall the Support Tools Server 

•  Uninstall the Support Tools Node 

Uninstalling the Support Tools Server removes the Support Tools Server, its 
associated utilities, and registry entries associated with Support Tools. Note that 

uninstalling the Support Tools Server does not automatically remove Repository files, 
Tomcat 4.0.6 and the JDK 1.3.1. 

To uninstall the Support Tools Server: 

1.  Stop Tomcat. 

2.  Use the Windows Services panel or a similar services tool to stop the Support 

Tools Appserver service, listed as Cisco CCBU Support Tools Appserver. 

3.  From the Windows Start menu, select Settings > Control Panel > Add/Remove 

Programs > Cisco Support Tools 1.0(1). 

4.  Click Remove. 

5.  If desired, after running the uninstaller, use Windows Explorer or a similar file 

management tool to delete the Support_Tools directory. 

Uninstalling the Support Tools Node removes the Node Agent only--it does not 
remove utilities or other items that are part of a standard ICM installation. 

To uninstall the Support Tools Node from an ICM node: 

1.  Use the Windows Services panel or a similar services tool to stop the Support 

Tools node service, listed as Cisco CCBU Support Tools NodeAgent. 

2.  From the Windows Start menu, select Settings > Control Panel > Add/Remove