Cognitive Solutions 5651624 Manual De Usuario
Chapter 4: Using the Printer
28
A798 Thermal Receipt Printer: User Guide
A798-UG00001 Rev. A
10/07
10/07
A798-UG00001 Rev. A
A798 Thermal Receipt Printer: User Guide
A798 Thermal Receipt Printer: User Guide
A798-UG00001 Rev. A
10/07
10/07
A798-UG00001 Rev. A
A798 Thermal Receipt Printer: User Guide
Printer does not function
Condition
Possible Causes
What to Do
Where to Go
Printer does not function Printer not plugged in
Check that printer cables
Chapter 3: Setting up the printer,
when turned on
are properly connected
“Connect the cables” (See page 15)
on both ends
Check that the host
Chapter 3: Setting up the printer,
or power supply is
“Connect the cables” (See page 15)
getting power
Receipt cover not
Close and latch the
fully closed
receipt cover
Printer stops functioning
Printhead has overheated Allow the printhead to
Chapter 4: Using the Printer,
cool down
“Preventing overheating of the
printhead” (See page 25.)
Interrupted data signal
Ensure the standard USB
over USB connection
cable is no more than 5
meters long, with no
extensions; eliminate hubs
Faulty USB port
Plug cable into another USB
port on host computer
Interruption of data
RS-232C mode not
Printer had previously
Reset printer and check normal
working
been connected to
RS-232C faults.
USB host
Printer goes off-line
USB cable is not
If printer doesn’t
Chapter 3: Setting up the Printer,
(red LED on USB connector connected properly
auto-recover after 5–20
“Connect the cables” (See page 19)
is on or off)
seconds, reconnect the
USB cable, reset the
printer, and reboot the
host computer; check that
USB cable are properly
connected on both ends