Canon MP390 Guía Del Usuario

Chapter 13

Troubleshooting

Chapter

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Software is not installed correctly.  If you have not followed the installation procedure correctly, 

uninstall first, then reinstall the software. If there was an error during 
installation and installation was not completed, restart your computer 
and reinstall the software. 

Other applications are open. 

Close all applications including anti-virus software, and reinstall the 
software.

The computer has an old version of 
the software installed. (Canon 
MultiPASS is registered as a 
startup item in the Start menu 
program.)

Uninstall the earlier version of the software following the 
instructions in the Software Guide of that version, and reinstall the 
new version.

Installation is not completed, and 
unnecessary files remain.

Follow this procedure:
1. To prepare for forced re-installation, double-click [My Computer] 

on the Windows desktop. Open the CD-ROM icon, then 
double-click [Frclnst.exe] or [Frclnst] in the 
[\MP\English\Toolbox\Setup\Frclnst.exe] folder. 

2. Then double-click [Setup.exe] or [Setup] in the 

[\MP\English\Toolbox\Setup.exe] folder to reinstall. 

Windows 2000 Service Pack 1 
(SP1) is not installed on the 
computer.

Install Windows 2000 Service Pack 1 (SP1) or later. To acquire 
Service Pack, contact Microsoft Corporation.