Citel 6000 Guía Del Usuario

 

PBXgateway

™ 

& EXTender

TM

 

6000 System Administrator’s Guide

 

112

 

The MSB (Make Set Busy) key sends a command from the Gateway to the PBX. This command 
is used to log agents out of the ACD queue in the event of an abnormal disconnect. This prevents 
ACD agents from receiving calls during a network outage. The MSB function is programmed to 
represent a button on the telephone which will be pressed in the event of an abnormal 
disconnect. In an ACD agent application, this key should be programmed as the Unavailable Key. 
In a non-ACD application, this key should be programmed as the Hold/DND or Hold/Quick 
Forward Key. 
 
Procedure (Remote Only) 
 
1.  Go to any Port menu using the following path as an example: 
 

Path: Remote>Configuration->Port->Ports_1-8->Port_1 
 
The following menu appears: 

 

2. Press 

the 

↓ key to scroll down to the MSB key parameter. 

3.  Enter the location of the MSB key on the telephone. 
4. Press 

the 

← key to accept changes and go back to the Configuration Menu. 

5. Press 

the 

← key to the Save option. Press Enter. 

Note: When using the Analog Port ensure that you selected the correct region using the Setup 
Wizard. 
 
The EXTender 6000 may be equipped with an extra RJ-11 port on the back panel. This port is 
labeled “Analog” and it provides a connection to an analog telephone line (provided at the remote 
location) for the purpose of placing local or emergency calls. 

LNK

CLN

ANALOG                     LAN

0

TELEPHONY INTERFACE

WAN 1

WAN 2

100-240 V ~ 0.8A  50-60 HZ

LNK  ACT

LAN

 

Once the unit is connected to the analog line, the remote user simply presses the assigned key 
on the digital telephone and dials the telephone number. Only one remote user can dial out at any 
one time.