Whirlpool ev165nxtn Guía Del Usuario

■

Has a large amount of food just been added to the 
convertible refrigerator/freezer? Adding a large amount of 
food warms the convertible refrigerator/freezer. It can take 
several hours for the convertible refrigerator/freezer to return 
to the normal temperature.

■

Is the control set correctly for the surrounding 
conditions? See “Using the Controls.”

■

Are the air vents blocked in the convertible refrigerator/
freezer? Remove any objects from in front of the air vents. 
See “Ensuring Proper Air Circulation” for the location of air 
vents.

■

Is the door opened often? To avoid humidity buildup, try to 
get everything you need out of the convertible refrigerator/
freezer at once, keep food organized so it is easy to find, and 
close the door as soon as the food is removed. (When the 
door is opened, humidity from the room air enters the 
convertible refrigerator/freezer. The more often the door is 
opened, the faster humidity builds up, especially when the 
room itself is very humid.)

■

Is the room humid? It is normal for moisture to build up 
inside the convertible refrigerator/freezer when the room air is 
humid.

■

Is the food packaged correctly? Check that all food is 
securely wrapped. If necessary, repackage food according to 
the guidelines in “Convertible Refrigerator/Freezer Features.” 
Wipe off damp food containers before placing in the 
convertible refrigerator/freezer.

■

Is the control set correctly for the surrounding 
conditions? See “Using the Controls.”

■

Was a self-defrost cycle completed? It is normal for 
droplets to form on the back wall after the convertible 
refrigerator/freezer self-defrosts.

■

Are the gaskets dirty or sticky?  Clean gaskets according to 
the directions in “Convertible Refrigerator/Freezer Care.”

■

Are food packages blocking the door open? Rearrange 
containers so that they fit more tightly and take up less 
space.

■

Are the crisper cover, pans, shelves, bins, or baskets out 
of position? Put the crisper cover and all pans, shelves, bins, 
and baskets back into their correct positions. See 
“Convertible Refrigerator/Freezer Features” for more 
information.

■

Does the convertible refrigerator/freezer wobble or seem 
unstable? Level the convertible refrigerator/freezer. See 
“Door Closing.”

Before calling for assistance or service, please check 
“Troubleshooting.” It may save you the cost of a service call. If 
you still need help, follow the instructions below. 

When calling, please know the purchase date and the complete 
model and serial number of your appliance. This information will 
help us to better respond to your request.

If you need to order replacement parts, we recommend that you 
only use factory specified parts. Factory specified parts will fit 
right and work right, because they are made with the same 
precision used to build every new WHIRLPOOL

®

 appliance.

To locate factory specified parts in your area, call us or your 
nearest designated service center.

Call customer service toll free in the U.S.A. toll free: 
1-800-253-1301 Monday to Friday 8:00 a.m. — 8:00 p.m. (EST). 
Saturday 8:00 a.m. — 4:30 p.m. (EST). In Canada call toll free: 
1-800-807-6777 Monday to Friday 8:00 a.m. — 6:00 p.m.

If you need further assistance, you can write to us with any 
questions or concernt at:

Whirlpool Brand Customer Service
P.O. Box 310
Ottawa, OH 45875-0310