Cisco Cisco AMP 7150 Guía Para Resolver Problemas

Contributed by Nazmul Rajib and Foster Lipkey, Cisco TAC Engineers.
Jan 26, 2016

Introduction
Generate Diagnostic File
Debug Mode
     Enable Debug Mode
     Unable to Enable Debug Mode

This document describes the steps to generate a diagnostic file from a FireAMP Connector. If you experience
a technical issue with a FireAMP connector that runs on Microsoft Windows, a Cisco Technical Support
Engineer might want to analyze the log messages available in a diagnostic file.

Dependent upon the version of Windows, navigation to the Support Diagnostic Tool of FireAMP Connector
might be different. In most Windows operating systems, you go to the Start menu in order to find the Support
Diagnostic Tool of FireAMP Connector. For example:

 > All Programs > FireAMP Connector > Support Diagnostic Tool.

: If you run Windows with the User Account Control, click Yes in order to allow the tool to run.

The Support Diagnostic Tool creates a compressed file in 7z format and saves it on the Desktop. Here is an
example of the filename of a diagnostic file on a Desktop:

Sourcefire_Support_Tool_2016_01_15_10_44_11.7z

Alternatively, you can run this executable file as an administrator:

C:\Program Files\Sourcefire\fireAMP\X.X.X\

Enablement of debug mode on a FireAMP connector provides additional verbosity to the logging, which
allows more insight into problems with connector. This section describes how to enable debug mode in a
FireAMP connector.

: Debug mode should be enabled only if a Cisco Technical Support Engineer requests this data.

Enabling debug mode for a longer time can fill up the disk space very quickly and might prevent the Support
Diagnostic file from gathering the Connector Log and Tray Log due to excessive file size.