B+B SmartWorx WLNG1 Manual De Usuario
Troubleshoot problems and get support
39
Figure 9-4
Problems printing
Problem Cause
Solution
Red tail lights flash once and the AiO
emits a hi-low tone
emits a hi-low tone
Reconfigure the time out to provide more time for printing
The printer wheel on the AiO was not
in contact with the print surface for
the duration of the print.
in contact with the print surface for
the duration of the print.
Ensure that the wheel is in contact with the print surface
and rolls for the duration of print.
and rolls for the duration of print.
The ink cartridge is empty
Fast blinking red warning and tail
lights; fast blinking orange ink light
Fast blinking red warning and tail
lights; fast blinking orange ink light
Replace the ink cartridge.
Close the door.
Close the door and power cycle the AiO.
The door may be open.
Red tail lights and red warning light
blinking slowly; solid orange ink
cartridge light
Red tail lights and red warning light
blinking slowly; solid orange ink
cartridge light
Turn off the device and replace the door.
Turn off the AiO, remove the ink cartridge and wipe the ink
cartridge contact pads.
cartridge contact pads.
Turn off the AiO, remove the ink cartridge and wipe the
AiO contact pads.
AiO contact pads.
There may be poor electrical contact
between the ink cartridge and the
AiO.
Red tail lights and red warning light
blinking quickly; solid orange ink
cartridge light
between the ink cartridge and the
AiO.
Red tail lights and red warning light
blinking quickly; solid orange ink
cartridge light
Turn off the AiO and replace the door.
The ink cartridge is bad
Red tail lights and red warning light
blinking quickly; solid orange ink
cartridge light
Red tail lights and red warning light
blinking quickly; solid orange ink
cartridge light
Turn off the AiO and replace ink cartridge.
Problems printing correctly
Figure 9-5
Problems printing correctly
Problem Cause
Solution
The print cartridge is out of ink.
Replace the ink cartridge.
The print cartridge is dried out due to
age.
age.
Replace the ink cartridge.
Prints are faded or
streaked.
streaked.
There is a faulty connection between
the print cartridge and the All-in-One.
the print cartridge and the All-in-One.
Replace the ink cartridge.
AiO is moved over heavily
corrugated cardboard
corrugated cardboard
Locate as smooth a printing location as possible.
The printed image skips
(e.g., there are gaps
between parts of the
print).
(e.g., there are gaps
between parts of the
print).
Poor printing technique.
Make sure you are following the instructions in "
" and
"
Printing Tips
."
There are blank lines in
the printed image.
the printed image.
The opening in the door is partially
blocked.
blocked.
The ink smears while
printing.
printing.
Wheels on the door are broken or
missing.
missing.
Replace the door. See "
."
Clean the door. See “
Ink drips are present on
the printed surface.
the printed surface.
Ink and fibers may be accumulating
on the print cartridge and/or the door.
on the print cartridge and/or the door.
If cleaning the door does not solve the problem, replace
the cartridge with a new one.
the cartridge with a new one.