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PRODUCT BULLETIN NO. 2662
CLARIFICATION OF SALE AND SUPPORT
STATUS OF CISCO CALLMANAGER 3.1
STATUS OF CISCO CALLMANAGER 3.1
OVERVIEW
This notice is designed to clarify the sale and support status of Cisco
®
CallManager 3.1(X) and previous Cisco CallManager software releases.
Cisco CallManager is the software call-processing component of the enterprise IP telephony solution enabled by Cisco AVVID (Architecture for
Voice, Video and Integrated Data). Cisco CallManager extends enterprise telephony features and capabilities to packet telephony network devices
such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video
services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact
with the IP telephony solution through Cisco CallManager’s open telephony applications programming interfaces (APIs). As such, the software
content expands as it acquires improvements with each new release of Cisco CallManager. Each release does not constitute an end of Cisco Life;
CallManager releases are replaced by a successor that provides enhancements to the former release. These subsequent releases, along with associated
services and phone firmware loads, accumulate significantly more intensive component, system, and solutions testing than any previous version of
Cisco CallManager.
Cisco CallManager 3.1(1) was released on
Cisco.com
on July 31, 2001, and was further enhanced and substituted by several maintenance and
feature releases ending with Release 3.1(4). As each new release became available, it became a better alternative to a previous release, so that, over
time, demand for the previous release versions decreased. With previous releases compatibility was ensured through extensive testing. This notice
applies to all versions of Cisco CallManager 3.1(X). Sales of these releases ended on December 18, 2003, with the availability of Cisco CallManager
3.3(2).
Table 1.
Cisco: CallManager Release End of Orderability Dates
Cisco CallManager Release
First Customer Ship Date
End of Orderability
Release 3.1(X)
July 31, 2001
December 23, 2002
Release 3.2(X)
December 31, 2001
Shipping
Release 3.3(2)
December 23, 2002
Replaced by Release 3.3(3)
Release 3.3(3)
July 8, 2003
Replaced by Release 3.3(4)
Release 3.3(4)
April 1, 2004
Shipping
Customer Support
Customers can choose to continue using Cisco on CallManager 3.1(X). Customers with the appropriate support contract will continue to receive
support form the Cisco Technical Assistance Center (TAC). However, customers with 3.1(X) releases deployed who encounter stability or defect
issues that have been corrected in releases 3.2(X), 3.3(X) or 4.0 will be directed to upgrade to these versions to resolve the defects. The last
maintenance version for Cisco CallManager 3.1 was 3.1(4). Limiting the number of orderable Cisco CallManager releases improves customer
satisfaction with Cisco IP Communications solutions by allowing Cisco Systems
®
to concentrate more engineering resources on improved quality
and performance in current releases.