Plextor ConvertX PX-M402U Manual De Usuario

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Plextor ConvertX PX-M402U Installation and Users Manual  
61
  
Appendix B: Technical Support  
Store Plextor’s e-mail, web site, phone, and fax numbers in a convenient 
location. Keep your digital video converter’s serial number and a copy 
of your sales receipt handy as well. 
 
If you experience a problem while installing or operating your 
ConvertX, please refer first to the relevant sections of this manual 
regarding setup and installation (Chapters 1–2). If you do not uncover 
the solution there, then refer to the maintenance and troubleshooting 
chapter that begins on page 49. You may also wish to visit the 
Frequently Asked Questions (FAQ) section of our web site to assist you 
in troubleshooting the problem on your own. 
 
NOTE: We encourage you to go the Plextor web site (www.plextor.com) 
before attempting to contact Technical Support. The answers to the most 
common questions callers ask can be found quickly in the support area. 
Select PlexHelper for online troubleshooting or FAQs for common 
questions. 
 
If you have not been successful in your quest, our Technical Support 
Department will help you solve problems that relate specifically to your 
ConvertX. In many cases, a problem that appears to be caused by your 
ConvertX actually originates in another part of your computer. In such 
instances, our technical support staff will try to help you identify the part 
at fault and will refer you to the manufacturer of that part for further 
assistance.