Mackie Big Knob Studio Command System Manual De Usuario

BIG KNOB

Service for Mackie products is available at our 
factory, located in sunny Woodinville, Washington. 
Service for Mackie products living outside the 
United States can be obtained through local dealers 
or distributors.

If your Big Knob needs service, follow these instruc-
tions:

1.  Review the preceding troubleshooting sugges-

tions. Please.

2.  Call Tech Support at 

1-800-898-3211

, 7 am to 

5 pm PST, to explain the problem and request 
an RA (Return Authorization) number. Have 
your Big Knob’s serial number ready. You must 
have an RA number before you can obtain ser-
vice at the factory.

3.  Keep this owner’s manual and the detachable 

linecord. We don’t need them to repair Big Knob.

4.  Pack Big Knob in its original package, including 

endcaps and box. This is very important. When 
you call for the RA number, please let Tech Sup-
port know if you need new packaging. Mackie is 
not responsible for any damage that occurs due to 
non-factory packaging.

5.  Include a legible note stating your name, ship-

ping address (no P.O. boxes), daytime phone 
number, RA number, and a detailed description of 
the problem, including how we can duplicate it.

6.  Write the RA number in BIG PRINT on top of 

the box. Units sent to us without the RA num-
ber will be refused.

7.  Ship the Big Knob to us. We suggest insurance 

for all forms of cartage. Ship to this address:

MACKIE

SERVICE DEPARTMENT

16220 Wood-Red Road NE

Woodinville, WA 98072

8. We’ll try to fi x the Big Knob within three to fi ve 

business days. Ask Tech Support for the lat-
est turn-around times when you call for your 
RA number. Big Knob must be packaged in its 
original packing box, and must have the RA 
number on the box. Once it’s repaired, we’ll ship 
it back the same way in which it was received. 
This paragraph does not necessarily apply to 
non-warranty repair.