Lucent Technologies Caller ID Box 585-210-939 Manual De Usuario

CentreVu® CMS R3V8 Database Items and Calculations

The number of split/skill and direct agent ACD calls that rang at this 
agent’s voice terminal and then were automatically redirected by the 
Redirection on No Answer feature because they were not answered. 
Split/skill ACD calls are requeued to the split/skill or VDN, direct agent 
ACD calls are redirected to the agent’s coverage path. Redirection On No 
Answer to a split/skill is available on 

DEFINITY ECS or Generic 3 Version 

2 or later switches. Redirection On No Answer to a VDN is only available 
on 

DEFINITY ECS.

This is a cumulative item.

Number of split/skill and direct agent ACD calls that rang at agent 
stations and then were automatically redirected by the Redirection on No 
Answer feature because they were not answered. Available on Generic 3 
Version 2 and newer switches and on the ECS.

This is a cumulative item.

2

2

The NUMAGREQ item appears in the following database tables:

Number of agents required to handle FCALLS.

2

2

The NUMINUSE (real-time) item appears in the following database 
tables:

The current number of TRUNKS that are busy (on calls or maintenance 
busy). NUMINUSE = INBOUND + OUTBOUND + MBUSY

This is a status item.