Exabyte MAGNUM 1X7 LTO Manual De Usuario

O

CTOBER

 2006

8

This chapter provides basic troubleshooting information and provides 

suggestions for solving problems that may occur when you are installing and 

operating the autoloader. The Support section of the Exabyte web site, 

, also provides helpful troubleshooting tips.

If the autoloader and backup software are not communicating after 

installation, check the following:

✔

Power. Is the autoloader’s power cord inserted correctly, and is the power 

switch on?

✔

SCSI IDs. Make sure that the SCSI IDs you selected for the autoloader and 

tape drive are not the same as the IDs used by any other devices on the SCSI 

bus, including the SCSI adapter card. See 

 for information about 

setting the SCSI IDs.

✔

SCSI connections. Make sure that you have securely connected the SCSI 

cable (or cables) and the terminator to the SCSI connectors on the back of the 

autoloader (see 

). Make sure that the SCSI connections to the host 

computer and other devices on the bus are also secure.

✔

Host adapter card installation. Make sure that you installed your host 

adapter card correctly. Refer to the documentation that came with your card 

for installation and troubleshooting instructions. Pay special attention to 

steps for setting various jumpers and switches on the card. Make sure that 

the card is properly seated.

✔

SCSI Controller Type. Make sure that the SCSI controller is an LVD, 

non-RAID controller. Exabyte does not support the use of autoloaders or tape 

devices on RAID controllers.