Cisco Systems 1.4 Manual De Usuario

Personal Assistant maintains call history logs that you can use to help identify toll fraud. These logs are 
not to be used for call billing.

If you configure Personal Assistant to use the CiscoWorks2000 Syslog facility, call history information 
is written to syslog. See the 

 for information 

on using syslog.

If you do not use syslog, Personal Assistant writes call history records to a series of files named 
PACallHistoryxx.log in the /Logs directory on the Personal Assistant server, where xx is a number from 
01 to 99. These files are limited to 2MB each, and when all logs are full, Personal Assistant begins 
reusing the logs.

The first line in the log documents how to read the call history records.

You can start and stop the Personal Assistant servers, speech recognition servers, and license managers 
through the Personal Assistant administrative web interface. This can help you add or remove servers 
from the Personal Assistant and speech server clusters in an orderly manner. It can also help you bring 
down a server that is not functioning properly.

Select System > Control Center. Personal Assistant opens the control center.

The control center is divided into three sections:

Personal Assistant Server—lists the Personal Assistant server systems in the cluster

Speech License Manager—lists the license manager systems in the cluster

Total Active Sessions

The number of sessions currently active (both speech sessions and 
non-speech sessions).

Total Speech Sessions

The number of currently active speech sessions.

Transfer Failed

The total number of times Personal Assistant tried but failed to transfer 
a call to another number.

Voice Mail

The total number of times callers asked to access voice mail.

Voice Mail: Disambiguation

The total number of times Personal Assistant found more than one 
match to the spoken name, and asked the caller to pick from a list of 
possible parties, while using voice mail.

Voice Mail: Login Failure

The total number of unsuccessful attempts to log into the voice mail 
system while using Personal Assistant.

Voice Mail: Reconfirmation

The total number of times Personal Assistant asked users to confirm 
that the party Personal Assistant identified was the intended party 
while using voice mail.