Cisco Systems 1.4 Manual De Usuario
3-6
Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 3 Configuring Cisco CallManager for Personal Assistant
Setting Up Personal Assistant to Intercept Calls
Step 13
In the Calling Search Space menu for the Forward No Answer field, click the same calling search space
that you chose for the directory number in
that you chose for the directory number in
Step 14
for Forward Busy and Forward on Failure.
Step 15
Click Insert.
Step 16
through
to create any additional route points.
Creating Personal Assistant Interceptor Port Route Points and Configuring Error
Handling—Cisco CallManager Version 3.x
Handling—Cisco CallManager Version 3.x
When the system uses Cisco CallManager version 3.x, you configure error handling by creating a
corresponding translation pattern for each Personal Assistant interceptor port that you configure.
corresponding translation pattern for each Personal Assistant interceptor port that you configure.
Do the following two procedures to define the route points and translation patterns that will be used as
Personal Assistant interceptor ports.
Personal Assistant interceptor ports.
To Create Route Points for the Personal Assistant Interceptor Ports
Step 1
Navigate to the Find and List CTI Route Points page of the Cisco CallManager administration
interface.
interface.
Step 2
Click Add a New CTI Route Point. The CTI Route Point Configuration page opens.
Step 3
In the Device Name field, enter a unique meaningful name to identify this as a Personal Assistant route
point interceptor number. For example, if you are creating the 1XXX route point, “PA1XXX” or
“PARP1XXX” might be useful names.
point interceptor number. For example, if you are creating the 1XXX route point, “PA1XXX” or
“PARP1XXX” might be useful names.
Step 4
From the Device Pool menu, select the applicable device pool.
Step 5
From the Calling Search Space menu for the device, select the calling search space that is configured for
Personal Assistant (for example, “PACSS”).
Personal Assistant (for example, “PACSS”).
Step 6
Click Insert to add the new CTI route point.
Step 7
Click OK to add a directory number for line 1 of the CTI Route Point. The Directory Number
Configuration window for line 1 opens.
Configuration window for line 1 opens.
Step 8
In the Directory Number field, enter the phone number to be used for a Personal Assistant interceptor
port (for example, “1XXX”).
port (for example, “1XXX”).
Step 9
From the Partition menu, select the phone partition that is configured for Personal Assistant (for
example, “PA”).
example, “PA”).
Step 10
From the Calling Search Space menu for the line, select the same calling search space that you chose for
the device in
the device in
.
Do not leave <None> as the calling search space for line 1.
Step 11
If the system uses Cisco CallManager version 3.2 or later, click No Voice Mail in the Voice Mailbox
Profile list. If the system uses Cisco CallManager version 3.1, leave the Voice Message Box field blank.
Otherwise, Personal Assistant cannot mark user messages with the sender name.
Profile list. If the system uses Cisco CallManager version 3.1, leave the Voice Message Box field blank.
Otherwise, Personal Assistant cannot mark user messages with the sender name.
Step 12
Click Insert.
Step 13
through
to create any additional route points.