Avaya Bogen APS Custom Guía De Instalación Rápida
A
I entered a valid two-digit extension number, but
the unit did not immediately recognize it.
the unit did not immediately recognize it.
A • 1
A p p e n d i x
F r e q u e n t l y A s k e d Q u e s t i o n s
A
?
The PBX Extension Length configured during
initial setup instructs the unit to wait for a specified
number of digits. For example, if you specified a
PBX Extension Length of four digits during initial
setup, the unit waits for four digits before playing
the associated name prompt. If your PBX has
some extensions with a length less than that specified
on the PCI database, press the # (pound) key
immediately after the extension number.
I entered a valid
password but nothing
password but nothing
happened.
A
?
You must press the # (pound) key after entering a
p a s s w o rd.
I selected a valid
announcement number,
announcement number,
but nothing happened.
A
?
You must press the # (pound) key after selecting an
announcement.
Why do I sometimes
get a “BUSY signal” or
get a “BUSY signal” or
error tone when attempting to
pick-up a parked call?
pick-up a parked call?
A
?
A BUSY signal or error tone when attempting to
pick-up a parked call can result from several activities:
pick-up a parked call can result from several activities:
1) The caller hung up.
2) Another party picked up the call
(i.e., if the page was sent to a group).
3) The hold time was exceeded, and
the PBX timed out and forw a rded the call.
Why can’t Announce-
ment 1 be played
ment 1 be played
overhead?
A
?
Announcement 1 is not designed to be played
o v e rhead. It is the customizable main system gre e t i n g
for the APS Custom. For more detailed inform a t i o n
on how to customize Announcement 1, refer to
section 5.2.2.1, Recording an Announcement.