Gaggenau VK230714 Manual De Instrucciónes
16
Troubleshooting
You can often easily eliminate problems that may
occur on your own. Before calling customer ser vice,
take into account the following information.
occur on your own. Before calling customer ser vice,
take into account the following information.
Customer service
If your appliance needs repairs, our customer ser vice
is there for you. We always find the right solution and
prevent unnecessary visits by technicians.
is there for you. We always find the right solution and
prevent unnecessary visits by technicians.
When you call, please indicate the product number
(E-Nr.) and serial number (FD-Nr.) so that we can
suppor t you in a qualified manner. You will find the
type plate with these numbers on the bottom of the
appliance. To avoid having to search for a long time
when you need it, you can enter your appliance data
and the customer suppor t telephone number here.
(E-Nr.) and serial number (FD-Nr.) so that we can
suppor t you in a qualified manner. You will find the
type plate with these numbers on the bottom of the
appliance. To avoid having to search for a long time
when you need it, you can enter your appliance data
and the customer suppor t telephone number here.
Please note that a visit by a customer suppor t
technician in case of an operating error is not free,
even during the warranty period.
technician in case of an operating error is not free,
even during the warranty period.
Please find the contact data of all countries in the
enclosed customer ser vice list.
enclosed customer ser vice list.
To book an engineer visit and product advice
You can rely on the manufacturer’s exper tise. Rest
assured that the repair will be handled by trained
service technicians who have the original replacement
par ts for your appliance.
assured that the repair will be handled by trained
service technicians who have the original replacement
par ts for your appliance.
Malfunction
Possible cause
Solution
© appears on the display. The steamer
doesn't heat up.
doesn't heat up.
The child lock is activated.
Turn off child lock.
Appliance turns off. Hyphens are
blinking on the display.
blinking on the display.
Safety lock
Turn off appliance. Then you can turn it on
again as usual.
again as usual.
Display indicates error message
(e.g. F01, F02, etc.).
(e.g. F01, F02, etc.).
Electronic malfunction
Call Gaggenau customer service.
© lights up on display. The steamer
doesn't heat up.
doesn't heat up.
Overheating protection: No fluid in
cooking basin.
cooking basin.
Turn off appliance. Fill with cold water at
least to the minimum mark. Let appliance
completely cool down.
least to the minimum mark. Let appliance
completely cool down.
Overheating protection: Appliance
was run for too long at steam cooking
level ¥ without glass cover.
was run for too long at steam cooking
level ¥ without glass cover.
Turn off appliance and let it completely
cool down. At steam cooking level, put on
glass cover.
cool down. At steam cooking level, put on
glass cover.
Overheating protection: The cooking
basin was filled with very hot water.
basin was filled with very hot water.
Turn off appliance and let it completely
cool down. Fill cooking basin with cold
water.
cool down. Fill cooking basin with cold
water.
Overheating protection: Cooking
basin is heavily calcified. The outline of
the heating element begins to show on
the bottom of the cooking basin as a
white residue.
basin is heavily calcified. The outline of
the heating element begins to show on
the bottom of the cooking basin as a
white residue.
Turn off appliance and let it completely
cool down. Wipe out cooking basin with a
mixture of vinegar and water or a food-safe
decalcifier. Rinse out afterwards with clear
water.
cool down. Wipe out cooking basin with a
mixture of vinegar and water or a food-safe
decalcifier. Rinse out afterwards with clear
water.
If the © symbol lights up after turning
the appliance back on, although the
appliance is completely cooled down,
notify the Gaggenau customer service.
the appliance back on, although the
appliance is completely cooled down,
notify the Gaggenau customer service.
E-Nr.
FD-Nr.
Customer Service O
US
877 442 4436
toll-free
toll-free