Casio 40DHB0002USAR Manual De Usuario

Phone Manager Users Guide 

Account Codes are used for project tracking. 

1.  From the Functions menu select Account Code. 

2.  Complete the Call dialogue as per 

Make a Call

. 

3.  In the Account Code field select the code from the drop down list to be assigned to the call 

(please refer to your System Administrator for a list of valid Account Codes). 

4. Click Call and the call will be made. 

If the wrong account code is entered a warning message will be given, however this does not prevent the 
call from being made. 

If you receive the "Call Failed - Account Code Required" message each time you make an outgoing call 
without an Account Code this means your User account has been configured to ensure you always 
assign an Account Code to an outgoing call - for further information please refer to your System 
Administrator. 

 

1.  Right click within the 

Call History

 pane. 

2. Select Clear All Tabs. 

 

Phone Manager Pro only. Calls to a Hunt Group will be held in a queue when all extensions that are 
members of the Hunt Group are busy.  

If you are a member of a Hunt Group, for example "Reception" or "Sales", you will be automatically 
presented with calls to this group. The name of the Hunt Group will be displayed in the To field in 

Call 

Status

.  

You can also monitor the number of calls being held in a queue for a particular Hunt Group. In the 

Queue ID

 tab under 

Configure Preferences

 you can select two Hunt Groups you wish to monitor. The 

Hunt Group must already exist on the System and must have Queuing enabled - please refer to your 
System Administrator. Each drop down box will give a list of valid Hunt Groups to choose from. 

The 

Queue

 tab will then appear in 

Call History

 and displays two Queue monitors that can be used to 

indicate the number of calls currently queued for the configured Hunt Groups. Each call held in a queue 
is indicated by a blue box. When the mouse pointer is moved over a Queue monitor the number of calls 
in the queue is displayed in the Hint Box. 

 

1.  If you are a member of a Hunt Group a queued call will be automatically presented in 

Call Status

 

and the name of the Hunt Group will be displayed in the To field. The call can be answered in the 
normal way. 

2.  To answer a call from a specific Queue double click on the Queue name or from the Functions 

Menu, select PickupQueue1 or PickupQueue2. 

 

If you double click on the wrong Queue or are presented with a queued call that you are temporarily 
unable to deal with you can use the Clear (Esc) function to refuse the call and return it to the queue.