Cisco Systems 7962 Prospecto

There  are  a  number  of  ways  to  make  a  call.  Please 
choose one of the following:
•  Lift  handset  and  dial  number  required  (9  for 
  outside line).
•  Press the line key displaying your extension number, and  
  then dial number.
•  Press 

 key then dial number.

•  Press 

 softkey and dial number.

•  With handset down enter the phone number, then 
  press the 

 softkey.

Note:  As  you  begin  dialling  the  number,  the  screen  will 
display any previously dialled matching numbers. If shown, 
select  the  number  required  using  the 

  button 

and press the Dial softkey or lift handset.
•  If  using  a  headset,  press  the 

  softkey  and 

  dial number. 
Note:  If  you  make  a  mistake  while  entering  a  phone 
number, press 

 to erase one or more digits.

•  Press the 

 softkey to exit the dialling attempt. 

The  light  strip  at  the  top  of  the  handset  blinks  red 
when the phone rings:
•  Lift handset.
•  For handsfree mode, press 

 button or press the  

  orange fl ashing line key.
•  If using a headset, press 

 button or 

 

 softkey.

To  answer  a  second  call  when  displayed  on 
your handset:
•  Press 

softkey  and  the  fi rst  call  will  be  placed 

  on hold.
You can now switch between the two calls if required:
•  Press 

softkey on the second call.

•  Use the 

 button to highlight the fi rst call,  

  press 

 softkey.

Choose one of the following options to end your call: 
•  Replace the handset.
•  Press the

 softkey and replace the handset.

•  If  on  handsfree,  press  the 

  button  or  the 

 

softkey. 

•  If using a headset, press the 

button or the  

 

 softkey.

When connected to a caller: 
•  Press the 

 softkey.

•  To retrieve the call, press the 

 softkey.

•  If multiple calls are on hold, use the 

 button  

  to select the caller you wish to retrieve and press the  
 

softkey.

Note: Caller will hear repeated beep whilst on hold.

Once connected to a call:
•  Press 

 softkey. This places the call on hold.  

You may wish to announce the call prior to transferring to 
check the person you are transferring the call to wishes to 
accept the call.

Announced call transfer
•  Dial the required number.
•  When the person answers, announce the call.
•  Press the 

 softkey to connect the callers and 

  hang up.
Note: If the person does not wish to accept the call, press 

 softkey and 

 to retrieve the original caller.

Unannounced call transfer
•  Dial the required number.
•  When dialled number rings, press the 

 softkey  

  and hang up.
Note: If you make a mistake while entering a number, 
press 

 softkey to delete digits.

To redial the most recently dialled number:
•  Press the

 softkey and lift handset to speak to  

  caller when answered.

To redial a number from Placed call Log:
•  Press 

 button.

•  Use the 

 button to highlight the placed calls  

  menu and the 

 softkey.

•  Use the 

 button to view numbers 

  previously dialled.
•  Highlight the number required then press

softkey or  

  lift the handset.

When you hear an extension ringing within your pick 
up  group  your  handset  will  display  the  extension 
number. To pick up the call:
•  With handset down, press 

 then the 

  

  softkey,   call will ring on your handset, press 

  

  softkey or lift handset to connect to caller.

To  forward  all  calls  to  another  number  with  the 
handset down:
•  Press the 

 softkey. You will hear two beeps.

•  Enter the number you wish to forward your calls to or  
  press speed dial key if programmed.
Note:  If  you  wish  to  forward  your  calls  to  an  external 
number, remember to place 9 in front of required number 
for  line  access.  You  will  know  that  your  call  forward  is 
successful as an animated arrow appears above the phone 
icon in the upper right corner of the LCD screen, and the 
screen displays forwarding number.
•  To cancel the call forwarding, press the 

 softkey.

Forward all calls to Voicemail with the handset down:
•  Press the 

 softkey. You will hear two beeps.

•  Press 

 button.

You  will  know  that  your  call  forward  is  successful  as  an 
animated arrow appears above the phone icon in the upper 
right corner of the LCD screen, and the screen displays the 
message ‘Forwarded to voicemail’
•  To cancel the call forwarding, press the 

 softkey.

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