Cisco Systems ata 186 Manual De Usuario
8-4
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide for MGCP (version 3.0)
OL-4803-01
Chapter 8 Troubleshooting
Debugging
Symptom
The red LED is flashing slowly on the function button.
Possible Cause
The Cisco ATA is trying to obtain the DHCP address or the software image is being
upgraded.
Possible Cause
The Ethernet cable is unplugged.
Recommended Action
Plug in the Ethernet cable.
Symptom
Voice prompt returns Upgrade not available message. This can only occur if you are using the
executable-file upgrade method.
Possible Cause
You are attempting to upgrade to the existing version.
Recommended Action
You do not need to upgrade.
Symptom
Voice prompt returns Upgrade failed message. This can only occur if you are using the
executable-file upgrade method.
Possible Cause
You have entered an incorrect IP address.
Recommended Action
Enter the correct IP address.
Possible Cause
Software image is corrupted.
Recommended Action
Upgrade software image.
Symptom
No dial tone.
Possible Cause
No user ID was entered.
Recommended Action
Enter the correct user ID.
Symptom
Incorrect dial tone.
Possible Cause
Check the web interface for your DialTone setting. The default is U.S.
Recommended Action
Set the correct country DialTone value.
Debugging
The MS-DOS Windows-based debugging program tool, prserv.exe, is included in every software
upgrade package. The tool is also available from Cisco TAC. The prserv program is used in conjunction
with the NPrintf configuration parameter. This file serves as an upgrade server that captures debug
information sent by the Cisco ATA software to your PC’s IP address and port number. This debug file
(prserv.exe) compiles the information from the Cisco ATA into a readable log file. To capture this
"NPRINTF" information, you must know the IP address of the PC using the prserv program, illustrated
as follows:
upgrade package. The tool is also available from Cisco TAC. The prserv program is used in conjunction
with the NPrintf configuration parameter. This file serves as an upgrade server that captures debug
information sent by the Cisco ATA software to your PC’s IP address and port number. This debug file
(prserv.exe) compiles the information from the Cisco ATA into a readable log file. To capture this
"NPRINTF" information, you must know the IP address of the PC using the prserv program, illustrated
as follows:
IP address.port