Cisco Systems 186 Manual De Usuario
9-4
Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SIP)
OL-3410-01
Chapter 9 Troubleshooting
Debugging
Symptom
Voice prompt returns Upgrade failed message. This can only occur if you are using the
executable-file upgrade method.
Possible Cause
You have entered an incorrect IP address.
Recommended Action
Enter the correct IP address.
Possible Cause
Software image is corrupted.
Recommended Action
Upgrade software image.
Symptom
No dial tone.
Possible Cause
No user ID was entered.
Recommended Action
Enter the correct user ID.
Symptom
Incorrect dial tone.
Possible Cause
Check the web interface for your DialTone setting. The default is U.S.
Recommended Action
Set the correct country DialTone value.
Debugging
The MS-DOS Windows-based debugging program tool, preserv.exe, is included in every software
upgrade package. The tool is also available from Cisco TAC. The prserv program is used in conjunction
with the NPrintf configuration parameter. This file serves as an upgrade server that captures debug
information sent by the Cisco ATA software to your PC’s IP address and port number. This debug file
(prserv.exe) compiles the information from the Cisco ATA into a readable log file. To capture this
"NPRINTF" information, you must know the IP address of the PC using the prserv program, illustrated
as follows:
upgrade package. The tool is also available from Cisco TAC. The prserv program is used in conjunction
with the NPrintf configuration parameter. This file serves as an upgrade server that captures debug
information sent by the Cisco ATA software to your PC’s IP address and port number. This debug file
(prserv.exe) compiles the information from the Cisco ATA into a readable log file. To capture this
"NPRINTF" information, you must know the IP address of the PC using the prserv program, illustrated
as follows:
IP address.port
where IP address is the IP address of your PC, and port is 9001. If another process on your PC already
uses port 9001, you may use some other value (legal values are from 1024 to 65535). If no port value is
entered, the default value is 9001.
uses port 9001, you may use some other value (legal values are from 1024 to 65535). If no port value is
entered, the default value is 9001.
To enter the IP address and port number, use voice menu option 81#. You must enter the IP address and
port number in alphanumeric format, which requires entering the * key after every character entered. To
enter the "." character, you must enter the sequence 1 1#.
port number in alphanumeric format, which requires entering the * key after every character entered. To
enter the "." character, you must enter the sequence 1 1#.
For example, for a computer with the IP address 172.28.78.90 and port number 9001
(172.28.78.90.9001), you would enter the following on your telephone handset:
(172.28.78.90.9001), you would enter the following on your telephone handset:
1* 7* 2* 1 1* 2* 8* 1 1* 7* 8* 1 1* 9* 0* 1 1* 9* 0* 0* 1* *
To operate the debug capture program prserv.exe, place the prserv program in a folder on your PC; then
at the DOS prompt of the folder where you have placed it, enter:
at the DOS prompt of the folder where you have placed it, enter:
C:> prserv port.log