Avaya 15-601063 Manuel D’Utilisation

After a caller has been routed to a mailbox to leave a message, the mailbox owner can offer the option of transferring to
a different number, for example:

·

To speak to a receptionist callers can dial 0.

·

To speak to a secretary callers can dial 2.

·

To connect to an external number such as the user's mobile or cell phone, callers can dial 3.

Before a mailbox owner can use this feature, you must set up the numbers that they want to use for their transfer
options.

1. In IP Office Manager, display the user's Voicemail tab.

2. (Optional) Enter an internal or external number in the field Reception/Breakout (DTMF 0). When connected to a

user's voicemail, the caller can press 0 to be transferred to either an internal or external number. The user should
announce this facility in their greeting message, for example, "John Smith is not available today, you may leave a
message or press 0 for Reception".

3. (Optional) Enter an internal or external number in the field Breakout (DTMF 2/3). When Voicemail Pro is running in

Intuity mode, a user can select to have two further breakout numbers in addition to the reception number. These two
additional breakout numbers are triggered by the caller pressing either 2 or 3. These additional numbers allow a simple
user attendant to be created. The options setup should be included in the user's mailbox greeting.

4. Click OK.

5. Ask the mailbox owner to record a new greeting message to inform callers that they can press 0, 2 or 3 for different

transfer options.

 

When a Leave Mail action is used in a custom call flow to access the mailbox, operation differs.  

·

For IP Office mode, the call follows Leave Mail action's Failure or Success results depending on whether the caller
presses 0 before or after the record tone.

·

For Intuity mode, pressing 0 always follows the mailbox user's Voicemail Reception setting.