Avaya 15-601063 Manuel D’Utilisation

Automatic recording can be configured for:

·

.

·

.

·

.

·

.

The calls that are to be auto-recorded are selected through IP Office Manager.

 

1. Open IP Office Manager and load the configuration from IP Office.

2. In the Navigation pane, click 

 User.

3. Select the required user.

4. Select the Voice Recording tab.

5. From the Record Inbound and Record Outbound drop-down lists select the recording frequency required.

·

None: Do not record.

·

On: Record all calls if possible.

·

Mandatory: Record all calls. If recording is not possible, return busy tone to the caller.

·

xx%: Record calls at intervals matching the set percentage, eg. for every other call for 50%.

·

For inbound calls, recording will not take place if the call also goes to normal voicemail.

6. Specify the destination for the recordings. By default, this is a user's own mailbox.

7. The Voice Recording Library options can be used only if a VRL application has been installed and licensed. For

more information, see 

.

8. Click OK.

9. Click 

 to send the configuration back to the IP Office.

 

176

178

177

179

170