Avaya 15-601063 Manuel D’Utilisation

 The Week Planner element is used to set which time periods during a normal week return 'true'. It consists of an

entry for each day of the week and a start and end time for the 'true' period on each day.

·

By default the logical AND X= is applied to this condition element. If more than one day is selected then element cannot
return true. For example it cannot be the Monday and Tuesday at the same time. When multiple days are selected the 
OR X|| settings should be applied. In our example the element will then be true if it is Monday or Tuesday.

 

1. Click the 

 Element List icon in the toolbar.

2. Click 

 Week Planner.

 

Example: 
The conditions for a call flow can be altered so that calls received between 09:00 and 18:00, Monday to Friday are
treated differently to calls received outside of these hours.

1. Click the 

 Conditions Editor icon. The Conditions Editor window opens.

2. Click the 

 New Condition icon in the toolbar. The New Condition window opens.

3. Type a name for the new condition.

4. Click OK. The icon 

Condition Name is placed in the Condition Editor window.

5. Click the 

 Elements icon, select 

 Week Planner.

6. Click 

 Condition Name in the Condition Editor window. The Week Planner icon is added.

7. Double-click the 

 Week Planner to open the Week Planner window.

8. Check the days Monday through to Friday. The start and end times for the days do not need to be changed.

9. Click OK. The symbol 

before the condition Week Planner indicates the logic 'AND' is used. Working hours are

Monday or Tuesday or … or Friday so the logic needs to be changed to 'OR'.

· Click the 

 Logic icon in the toolbar, select 

 OR.

· Click the condition Week Planner in the Condition Editor window. The logic setting to is changed to 

 representing

the logic 'OR'.

10.Click OK. The condition can be added to a Test Condition action. For more information, see 

.

 

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