Avaya 15-601063 Manuel D’Utilisation

A campaign is a series of questions and answers. Callers to a campaign hear the questions and give their responses,
either by speaking or using the telephone keypad.

Call processing agents can access a campaign to hear caller answers which they can then transcribe into a database or
other records. For more information, see 

.

·

The directory in which campaign files should be stored is specified in the system preferences directory tab. For more
information, see 

.

A Web Campaign Component is installed as part of a typical Voicemail Pro installation. If the Web Campaign was not
installed it can be added by doing a custom installation. For more information, see 

.

 

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