Avaya 15-601063 Manuel D’Utilisation

This section describes how to upgrade Voicemail Pro. The options available are:

·

Upgrading from Voicemail Lite to Voicemail Pro. For information, see 

.

·

.

·

Upgrading a Voicemail Pro version 3.2 or higher with the new version of the software. For more information, see 

.

 

It is important that the settings of an existing Voicemail Pro are exported before any upgrade. Although folders that
contain prompts and messages are not affected by the upgrade process, the editable version of a customer call flow is
lost.

Before removing Voicemail Pro as part of an upgrade, you must create a backup copy of the call flow database. This
will contain any customizations made to the default call flow.

1. Start the Voicemail Pro Client.

2. From the File menu, select the option Import or Export.

3. Select the option Export call flows and click Next.

4. Enter a file path and file name ending in .mdb, for example C:\temp\backup.mdb. Click Next.

5. Click Finish to start the export then click Close to complete the export procedure.

6. Close the Voicemail Pro Client.

Any registry settings that are associated with Voicemail Pro need to be backed up.

1. Insert the Voicemail Pro CD for the new Voicemail Pro and cancel the install wizard that auto runs.

2. Right-click the CD drive and select Open.

3. Locate the file backupreg.bat and double-click it to run the application. 

4. Check that the registry settings have been backed up.  The batch file should have created 3 backup files in the

Windows Temp directory. Make sure that the following 3 files exist in that location:

·

VMPro.arf

·

NetAly.arf

·

IMSGateway.arf

Any previous versions of Voicemail Pro must be removed before you start to install the new version.

1. Open the Windows Control Panel.

2. Select Add/Remove Programs.

3. Select IP Office Voicemail Pro and click Add/Remove.

4. From the options offered, select Remove and click Next.

5. Follow the prompts that you see on the screen during the removal process.

6. When the process has been completed, select the option Yes, I want to restart my computer now and click

Finish.

The Voicemail Pro registry settings that were backed up in step 2 needs to be restored.

1. Right-click the CD drive that contains the Voicemail Pro CD and select Open (reinsert the CD if necessary and

cancel the install wizard).

2. Locate the file restorereg.bat and double-click it to run the application. This restores the registry settings

previously associated with Voicemail Pro.

For more information see 

 and then refer to the sections that relate to the  type of

Voicemail Pro that you intend to install.

43

41

42

18