Toshiba B-SV4T Manuel D’Utilisation

ENGLISH VERSION EO1-33062 

4.1 Troubleshooting Guide 

E4- 1 

This chapter lists the error messages, possible problems, and their solutions. 

 
 
 
 
 
 

 

The Online Indicator Lamp (green) is not 
illuminated. 

1.

Check that the Power Cord is properly connected. 

2.

If the LED on the AC Adapter is not illuminated, 
please contact an authorised TOSHIBA TEC service 
representative.  

The Online Indicator Lamp (green) is flashing. 

The printer is in PAUSE state.  Press the FEED/PAUSE 
Button to return to Online state. 

The Error Indicator Lamp (red) is illuminated, not 
flashing. 

The Top Cover is not closed completely.  Close the Top 
Cover completely and confirm that the Indicator Lamp 
flashes.  Then press the FEED/PAUSE Button to return 
to Online state.  

The Error Indicator Lamp (red) is flashing. 

1.

The media has run out.  Install a new media roll.  

2.

The Media Sensor cannot detect the print start 
position.  Retry the Media Sensor calibration.  

3.

A paper jam occurred.  

4.  The ribbon has run out.  Install a new ribbon roll. 
5.  The ribbon has been torn.  Check the status of the 

ribbon, and replace the ribbon, if necessary.  

6.

A cutter jam occurred.  
After removing causes of the problems, press the 
FEED/PAUSE Button to return to Online state.  

Poor print quality 

1.

The Top Cover is not closed completely.  Close the 
Top Cover completely.  

2.

Clean the Print Head. 

3.

The media or ribbon being used does not meet the 
specification.  Use TOSHIBA TEC recommended 
media only.  

 
 

This section describes in detail how to remove jammed media from the printer.  

  
 
 

 
1.  Turn the power off. 
2.  Open the Top Cover and remove the media roll. 
3.  Open the Ribbon Access Cover and remove the ribbon. 
4.  Remove the jammed media from the printer.  DO NOT USE any sharp implements or tools as these could 

damage the printer. 

5.  Clean the Print Head and Platen, then remove any further dust or foreign substances.  
6.  Load the media and ribbon again, and close the Ribbon Access Cover and the Top Cover.