Output Solutions ez-1000plus Mode D'Emploi

Power on the printer, but the 
LED does not light up 

♦ 

Check the power connector 

LED light turns red 
(power/status) after printing 
stops 

♦ 

Check for software setting or program command errors 

♦ 

Replace with suitable label or ribbon 

♦ 

Check if label or ribbon is all out 

♦ 

Check if label is jammed/tangled up 

♦ 

Check if mechanism is not closed(Thermal Print Head not 
positioned correctly) 

♦ 

Check if sensor is blocked by paper/label 

♦ 

Check for abnormal cutter function or of no actions (if cutter 
is installed) 

Printing started, but nothing 
was printed on the label 

♦ 

Check if label is placed upside down or if label is not 
suitable for the application 

♦ 

Select the correct printer driver 

♦ 

Select the correct label and print type 

When printing, label is 
jammed/tangled up 

♦ 

Clean the label jam, and if label is stuck on Thermal Print 
Head, please remove it by using soft cloth with alcohol. 

When printing, only part of the 
contents were printed 

♦ 

Check if label or ribbon is stuck on the Thermal Print Head

♦ 

Check if application software has errors 

♦ 

Check if start position setting has errors 

♦ 

Check if ribbon has wrinkles 

♦ 

Check if ribbon supply shaft is creating friction with the 
platen roller. If the platen roller needs to be replaced, 
please contact your reseller for more information 

♦ 

Check if power supply is correct 

When printing, part of the label 
wasn’t printed completely 

♦ 

Check if Thermal Print Head is stained or dusted 

♦ 

Use internal command “~T” to check Thermal Print Head 
can print completely 

♦ 

Check the media quality 

Printout not in desired position 

♦ 

Check if sensor is covered by paper or dust 

♦ 

Check if liner is suitable for use, please contact reseller for 
more information 

♦ 

Check if label roll edge is aligned with Label Width Guide 

When printing, page skipping 
occurs 

♦ 

Check if error occurs on label height setting 

♦ 

Check is sensor is covered by dust 

Unclear printout 

♦ 

Check print darkness setting 

♦ 

Check if Thermal Print Head is covered with glue or stain 

When using cutter, label 
wasn’t cut straight 

♦ 

Check if label is set up straight 

When using cutter, label 
wasn’t cut successfully 

♦ 

Check whether label thickness exceeds 0.2mm 

When using cutter, label 
couldn’t feed or abnormal 
cutting occurs 

♦ 

Check if cutter is installed properly 

♦ 

Check if Paper Feed Rods are sticky 

When using stripper, 
abnormal function occurs 

♦ 

Check if stripper sensor is covered with dust 

♦ 

Check if label is installed properly 

 

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EZ-1000 Plus User’s Manual Rev. B 
 

34