Alphasmart dana Mode D'Emploi

This chapter describes some common difficulties and solutions for 
AlphaSmart Manager. If you’re having a problem that you don’t see described 
here, consult the AlphaSmart Web site or contact Technical Support.

• If you’re using a SmartOption Mobile Lab, make sure the power switch on 

the back or side of the AlphaHub in the cart is turned on. A green light on 
the front of the AlphaHub indicates that the power is on. Make sure your 
computer is properly connected to the AlphaHub and that the USB cable 
connecting the two is securely attached at both ends.

• If you’re using just one NEO, make sure the cable is securely connected at 

the NEO and the computer.

• Be patient. It can take up to thirty seconds for AlphaSmart Manager to 

recognize NEOs connected to an AlphaHub and to display them in the 
connection status area.

• On a Windows computer, use the Device Manager to list hardware devices. 

(In Windows 2000 or XP: click Start Control Panel  System  
Hardware tab > Device Manager button; for Windows Vista: click 

 Settings  Control Panel  System  Device Manager.) The 

AlphaHub will be in the Universal Serial Bus controllers section.

• Try plugging the NEO or AlphaHub into a different USB port on your 

computer. If a Hardware Wizard appears (Windows only), step through the 
on-screen instructions completely, clicking Continue Anyway if a 
message appears about Windows XP certification.

Try plugging that NEO into the AlphaHub using a different hub cable.