LG E612 Optimus L5 Manuel Du Propriétaire
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This chapter lists some problems you might encounter while using your phone. Some
problems require you to call your service provider, but most are easy to fix yourself.
Message
Possible causes
Possible corrective measures
SIM error
There is no SIM card in the
phone, or it is inserted incorrectly. Make sure the SIM card is correctly inserted.
No network
connection /
Losing network
Signal is weak or you're outside
the carrier network.
Operator applied new services.
Move towards a window or into an open area.
Check the network operator coverage map.
Check whether the SIM card is more than 6~12
months old. If so, change your SIM at your
network provider's nearest branch. Contact your
service provider.
Codes do not
match
To change a security code, you
will need to confirm the new code
by re-entering it.
The two codes you have entered
do not match.
If you forget the code, contact your service
provider.
An application
cannot be set
Not supported by service provider
or registration required.
Contact your service provider.
Calls not
available
Dialling error
New SIM card inserted.
Pre-paid charge limit reached.
New network not authorised.
Check for new restrictions.
Contact service provider or reset limit with PIN2.
Phone cannot
be switched on
On/Off key pressed too briefly.
Battery is not charged.
Battery contacts are dirty.
Hold the On/Off key down for at least two
seconds.
Charge battery. Check charging indicator on
the display.
Clean the battery contacts.
Troubleshooting
Message
Possible causes
Possible corrective measures
Charging error
Battery is not charged.
Charge battery.
Outside temperature is too hot
or cold.
Make sure the phone is charging at a normal
temperature.
Contact problem
Check the charger and connection to the phone.
Check the battery contacts, and clean them if
necessary.
No voltage
Plug the charger into a different socket.
Charger defective
Replace charger.
Wrong charger
Only use original LG accessories.
Battery defective
Replace battery.
Number not
permitted
The Fixed dialling number
function is on.
Check the Settings menu and turn the function
off.
Impossible to
send/receive
SMS & picture
Memory full
Delete some messages from the phone.
Files not
opening
Unsupported file format
Check the file formats that can be supported.
SD card not
working
FAT16, FAT32 file system
supported
Check SD card file system via card reader, or
format SD card using the phone.
The screen
does not come
on when I
receive a call.
Proximity sensor problem
If you use any protection tape or case, check
to see if it has covered the area around the
proximity sensor. Make sure the area around the
proximity sensor is clean.
No sound
Vibration mode
Check the settings status of the sound menu to
make sure you are not in vibrate or silent mode.
Hang up or
freeze
Intermittent software problem
Remove the battery, reinsert it and switch on
the phone.
Try to perform a software update via the
website.