Lucent Technologies Caller ID Box 585-210-939 Manuel D’Utilisation

CentreVu® CMS R3V8 Database Items and Calculations

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The GNONACWIN item appears in the following database tables:

The current number of greatest need POSITIONS that are in ACW for 
this split/skill and on inbound extension calls. These greatest need 
agents also appear in INACW. GNONACWIN includes agents receiving 
extension calls from ACW associated with split/skill ACD calls and from 
ACW not associated with an ACD call.

This is a real-time item.

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The GNONACWOUT item appears in the following database tables:

The current number of greatest need POSITIONS that are in ACW for 
this split/skill and on outbound extension calls. These agents also appear 
in INACW. GNONACWOUT includes agents making extension calls from 
ACW associated with split/skill ACD calls and from ACW not associated 
with an ACD call.

This is a real-time item.

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The GNONAUXIN item appears in the following database tables:

The current number of greatest need POSITIONS that are in AUX work 
or AVAILABLE, or, for Generic 3 switches, including greatest need agents 
who have an ACD or AUXIN/AUXOUT call on hold, and on inbound 
extension calls, where SPLIT is OLDEST LOGON.

This is a real-time item.