Lucent Technologies Caller ID Box 585-210-939 Manuel D’Utilisation
Database Items and Calculations
CentreVu® CMS R3V8 Database Items and Calculations
Database Items
2-175
Trunk group exception table
Limit, as a number of occurrences, administered for the exception type.
An exception occurs when the trunk group’s activity falls outside of that
limit.
An exception occurs when the trunk group’s activity falls outside of that
limit.
This is a cumulative item.
VDN exception table
Limit, as a number of occurrences, administered for the exception type.
An exception occurs when the VDN activity falls outside of that limit.
An exception occurs when the VDN activity falls outside of that limit.
This is a cumulative item.
Vector exception table
Limit, as a number of occurrences, administered for the exception type.
An exception occurs when the vector activity falls outside of that limit.
An exception occurs when the vector activity falls outside of that limit.
This is a cumulative item.
Data collection exception table
Limit, as a number of occurrences, administered for the exception type.
An exception occurs when the activity falls outside of that limit.
An exception occurs when the activity falls outside of that limit.
This is a cumulative item.
TI_AUXTIME
2
Database tables
2
The TI_AUXTIME item appears in the following database tables:
Agent tables
Time during the collection interval that the agent was in AUX for all
splits/skills or on AUXINCALLS or AUXOUTCALLS and SPLIT was
OLDEST_LOGON. "TI_" time is only stored for the split/skill the agent
has been logged into the longest. "TI_" needs to be summed across the
splits/skills the agents may log in to, in case the logon order changes
during the collection interval.
splits/skills or on AUXINCALLS or AUXOUTCALLS and SPLIT was
OLDEST_LOGON. "TI_" time is only stored for the split/skill the agent
has been logged into the longest. "TI_" needs to be summed across the
splits/skills the agents may log in to, in case the logon order changes
during the collection interval.
TI_AUXTIME includes TI_AUXTIME0, TI_AUXTIME1-9, I_AUXINTIME,
and I_AUXOUTTIME. SUM(I_AUXTIME) = sum(TI_AUXTIME0 +
TI_AUXTIME1 + TI_AUXTIME2 + TI_AUXTIME3 + TI_AUXTIME4 +
TI_AUXTIME5 + TI_AUXTIME6 + TI_AUXTIME7 + TI_AUXTIME8 +
TI_AUXTIME 9), over all splits/skills the agent was logged into. Requires
an ECS with the EAS feature.
and I_AUXOUTTIME. SUM(I_AUXTIME) = sum(TI_AUXTIME0 +
TI_AUXTIME1 + TI_AUXTIME2 + TI_AUXTIME3 + TI_AUXTIME4 +
TI_AUXTIME5 + TI_AUXTIME6 + TI_AUXTIME7 + TI_AUXTIME8 +
TI_AUXTIME 9), over all splits/skills the agent was logged into. Requires
an ECS with the EAS feature.
This is a cumulative item.