Axis Communications 241S Manuel D’Utilisation

If power or the network connection to the AXIS 241Q/241S is lost during the upgrade, the 

process will fail and the unit will become unresponsive. A flashing red Status LED indicates 

a failed upgrade. To recover the unit, follow the steps below. The serial number is found on 

the underside label on the product casing.

1. Unix/Linux - From the command line, type the following:

 

arp -s <IP address of AXIS 241Q/241S> <Serial number> temp

 

ping -s 408 <IP address of AXIS 241Q/241S>

 

 

Windows - From a command/DOS prompt, type the following:

 

arp -s <IP address of AXIS 241Q/241S> <Serial number>

 

ping -l 408 -t <IP address of AXIS 241Q/241S>

 

2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press 

CTRL+C to stop Ping.

3. Open a browser and type in the AXIS 241Q/241S’s IP address. In the page that appears, 

use the Browse button to select the upgrade file to use, e.g. axis241q.bin or 

axis241s.bin. Then click the Load button to restart the upgrade process. 

4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and 

show a steady green on the Power and Status LED:s and flashing green or amber on the 

Network LED. 

5. Reinstall the AXIS 241Q/241S. 

If the emergency recovery procedure does not get the AXIS 241Q/241S up and running 

again, please contact Axis support at www.axis.com/techsup/ 

If you contact Axis support, please help us help you resolve your problems expediently by 

providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report 

contains important information about the server and its software, as well as a list of the 

current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events 

within the unit since the last restart of the system and can prove a useful diagnostic tool 

for troubleshooting.