Lucent Technologies 555-661-150 Manuel D’Utilisation

Issue 1

August 1998

Call-Handling Scenarios 

Page 2-34

Network Configuration Scenarios 

2

The company has several broad areas of concern:

■

Connectivity

■

Cost-effective calling

■

■

In addition, the company would like to provide these features to all or many 
employees:

■

Easy dialing of non-local extensions and frequently called numbers

■

Covering of calls

■

Answering of calls after hours

■

Share voice/fax messages from customers with co-workers

■

Broadcast voice messages to all employees

2

The two sites need to communicate easily by voice and also must 

transmit data rapidly back and forth between headquarters and West coast 
operations.

Many staff members in both locations require connectivity to the company’s 
customer, inventory, and order processing databases. The company uses two 
local area networks (LANs) that share data communications equipment (DCE) 
connected to LAN servers. The LANs are internetworked. Volume is high, and 
communications must be speedy in order to serve both direct marketing and 
corporate customers.

Customers place orders to high-speed Group IV (G4) fax machines and also use 
slower analog fax equipment. In addition, some customers transmit orders 
electronically over the Internet, and off-site employees in particular find Internet 
electronic mail convenient. They also must access their company voice mailboxes 
from the field.

Executives and professional staffers use the Internet to communicate with 
customers and associates outside the company, review developments in their 
industry, and keep up with professional organizations in their fields.

In addition, executives use videoconferencing to meet without the need for travel. 
Furthermore, videoconferencing and data-sharing are also essential to ensure 
that product design and factory operations mesh smoothly and that manufacturing 
problems are resolved rapidly.

2

The company uses incoming and outgoing 800 and 

WATS services for customer interaction. In addition, customers need to call in 
directly when they require help, without going through an operator. They often use 
an automated response system to check their order status or place a small order.