Polycom DOC2702A Manuel D’Utilisation

Chapter 10-Operator Assistance & Participant Move

Polycom, Inc.

Participants in Entry Queues who failed to enter the correct destination conference ID or the 

conference password will wait for operator assistance (provided that an Operator 

conference is active).
When requiring or requesting operator assistance, the RMX management application 

displays the following:

•

The participant’s connection Status changes, reflecting the help request. For more 

information, see Table 10-5.

•

The conference status changes and it is displayed with the exclamation point icon and 

the status “Awaiting Operator”.

•

The appropriate voice message is played to the relevant participants indicating that 

assistance will be provided shortly. 

The following icons and statuses are displayed in the Participant Status column:

When the Operator moves the participant to the Operator conference for individual assistance 

the participant Status indications are cleared.

The Participant Alerts list contains all the participants who are currently waiting for operator 

assistance.

Participants are automatically added to the Participants Alerts list in the following 

circumstances:
•

The participant fails to connect to the conference by entering the wrong conference ID 

or conference password and waits for the operator’s assistance

•

The participant requests Operator’s Assistance during the ongoing conference

The participant has requested the operator’s 
assistance for himself/herself.

The participant has requested the operator’s 
assistance for the conference. Usually this means 
that the operator is requested to join the conference.