Polycom DOC2702A Manuel D’Utilisation

Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 

Polycom, Inc.

System Alerts are activated when the system encounters errors such as a general or card 

error. The system errors are recorded by the RMX and can be generated into a report that 

can be saved in *.txt format.
To view the System Alerts list:
1

Click the red blinking System Alerts indication bar.

The Active Alarms pane opens. This screen indicates what events have not been 

resolved.

The following columns appear in the Active Alarms pane:

An identifying number assigned to the system alert.

Lists the local date and time that the error occurred. This column also 
includes the icon indicating the error level (as listed in the level 
column).

Lists the date and time according to Greenwich Mean Time (GMT) 
that the error occurred.

Lists the type of error. The following categories may be listed:

•

File – indicates a problem in one of the files stored on the MCU’s 
hard disk.

•

Card – indicates problems with a card.

•

Exception – indicates software errors.

•

General – indicates a general error.

•

Assert – indicates internal software errors that are reported by 
the software program.

•

Startup – indicates errors that occurred during system startup.

•

Unit – indicates problems with a unit.

•

MPL - indicates an error related to a Shelf Management 
component (MPL component) other than an MPM, RTM or 
switch board. 

Indicates the severity of the problem, or the type of event. There are 
three fault level indicators:

 – Major Error

 – System Message

 – Startup Event