Manuel D’UtilisationTable des matières==============1==============1Overview for Avaya IP600 Internet Protocol1Contents3About This Document9Purpose9Intended audiences9How to use this document9Conventions used in this document10Security10Trademarks11How to comment on this document121 Introduction13Avaya IP600 Communications System14Announcements14AUDIX14DEFINITY Site Administration (DSA)15Call Center15Web Browser Access15Call Accounting16SNMP Native Agent16System Administration16AMIS Analog Networking16Hardware17Rack-Mounted Cabinet17Avaya IP600 Site Requirements18Reliability20Incomparable service212 Desktop/Console Solutions23Telephones for the global marketplace234600-Series IP Telephones23IP Softphones246400-Series digital telephones256400-Series DCP telephones25Requirements278400-Series digital telephones27Requirements29Analog (single-line) telephones296200-Series analog telephones30Telephone Features30Wireless Handsets for X-Station Mobility31Teleconferencing Products32SoundStation Audioconferencing Systems32Attendant Consoles34DEFINITY Attendant Console34DEFINITY PC Console34Requirements353 Adjuncts37Power Systems37On hold and delayed announcement systems38Headsets38Audio and visual paging39Alerts and sensors39External speakerphones39Security devices40Call Accounting Systems414 Intuity AUDIX Messaging43Application overview of AUDIX43Additional sources of information44Accessing AUDIX Administration44Using DEFINITY Site Administration (DSA)44Review and test the DSA connection45Using Telnet to access AUDIX Administration46Features of AUDIX46Voice Messaging46Call Answer47Voice Messaging languages47Multilingual support48Customized announcements48Voice mailbox48Incoming mailbox48Outgoing mailbox49TCP/IP49Avaya Message Manager50FAX Messaging53Automated Attendant54Bulletin Board54CornerStone Software545 Call Center55Automatic Call Distribution (ACD)56Basic Call Management System59Attendant Vectoring60Call Center Basic60Call Center Deluxe61Call Center Elite61CentreVu Virtual Routing62CentreVu Advocate63BCMS Vu64CentreVu CT65Requirements65CentreVu Call Management System (CMS)66CMS add-on packages67CentreVu Supervisor67CentreVu Explorer II68CentreVu Visual Vectors69CentreVu Compact Call Center Solutions Packages706 Wireless Solutions71Medium-Range mobility71Long-Range mobility73DEFINITY Wireless Business System PWT747 Computer Telephony Integration75Server-based solutions75Third-Party applications768 Enterprise Class IP Solutions77Trunks77Avaya IP Softphones78Road Warrior78Telecommuter78CentreVu IP Agent79Native H.32379Avaya IP Telephones79Avaya R300 Remote Office Communicator799 Telecommuting/Virtual Office81Avaya IP600 features for telecommuting81Remote Call Coverage/ Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net81Extended User Administration of Redirected Calls (Telecommuting Access)81Personal Station Access81Station Security Codes82Pipeline 1582DEFINITY Extender83AUDIX features for telecommuting8310 System Administration85DEFINITY Site Administration85Administration88Portless Administration/Administration Without Hardware88Automatic Station Relocation/Terminal Translation Initialization89Scheduling89Basic reporting90Performance measurements90ECS Reports Generator91Call Charge information92Call Detail Recording93Call Detail Recording features93Variable format records93Call Detail Recording devices94Call Accounting Systems94DEFINITY Network Telemanagement (DNT)94Call Accounting System for Windows (CFW)94Call Accounting System XP94Call Accounting System Terminal94Intuity Call Accounting System94Security94Call Restrictions9411 Networking95Uniform Dial Plan95Distributed Communication System — Integrated SDN and Non-Integrated SDN95Distributed Communications System and ISDN96Avaya IP600 DCS networks97QSIG global networking97World-Class Routing98Network management features99Time of Day Routing99Automatic Route Selection99Automatic Alternate Routing100Generalized Route Selection100Facility Restriction Level101Authorization codes101Network interfaces and equipment102Trunk group circuits102Local exchange trunks102Tie trunks102Auxiliary trunks102Miscellaneous trunks103Digital interfaces103E1 interface103T1 interfaces103ISDN103Centralized Attendant Service104Main/Satellite/Tributary105Electronic Tandem Network10612 SNMP Native Agent Software107Agent Administration107Avaya IP600 Data107Via the SNMP MIB107Via the SNMP108SNMP Traps108Avaya IP600 Co-Resident Modules108GAM108WatchDog108License Server109DSA109Logins and the LAC109A Avaya IP600 Features111Automatic routing features111Basic features112Call Center features116Private networking features118Trunk group features119B Telephone Features121Handling Incoming Calls121Conference122Call Park122Misoperation Handling123Call Redirection124Night Service126Enhanced Night Service126Bridged Call Appearance — Multi- Appearance Telephone127Call Pickup127Station Hunting128Disconnecting Unanswered Calls128Speed/Convenience Calling129Abbreviated Dialing129Active Dialing129Telephone Self-Administration129Automatic Callback130Ringback Queuing130Last Number Dialed130Remote Access130Recorded Telephone Dictation Access130Emergency Access to the Attendant131Manual Originating Line Service131Trunk Flash131Special Dial Tone132Call Charge Information132Telephone Displays132Group Communication133Special Ringing 134Messaging135Telecommuting137C Attendant (Operator) Features139Attendant (Operator)139Attendant Console139DEFINITY PC Console139Attendant Features140Call Handling140Making Calls141Accessing the Attendant142Monitoring Calls142Centralized Attendant Service143Attendant with DCS144Index145Numerals145A145B146C146D147E147F147G147H147I147L148M148N148O148P148Q148R148S149T149U150V150W150X150Taille: 1,3 MoPages: 150Language: EnglishOuvrir le manuel