Manuels d'utilisation pour HP (Hewlett-Packard) 5000

Table des matières

• Using this Manual

  4
  • Purpose

    4
  • Readership

    4
  • Part Numbers

    4
  • Conventions

    4
• Table of Contents

  5
• Troubleshooting

  13
  • Guide to Troubleshooting the Printer

    14
    • Introduction

      14
    • Phone Support

      14
    • Which Firmware Version Relates to Which Ink System

      14
    • Troubleshooting System Error Codes

      14
    • Performing a Service Test on a Failed Assembly

      15
    • Performing the Necessary Service Calibrations

      15
    • Troubleshooting Calibration Error Codes

      15
    • Troubleshooting Ink Supplies Error Codes

      16
      • Troubleshooting Initialization - Self Diagnostic Errors

        16
      • Solving Image Quality Problems

        16
    • The Printer does not Power ON

      17
    • ALL the Front-Panel LEDs are Lit but Nothing Else Happens

      18
      • Troubleshooting Media Jams/Printhead Crashes

        18
    • Troubleshooting Shutdowns - User Message "Warning: Switch Power Off"

      19
      • Problems with Vacuum

        22
    • Vacuum suction much lower at high altitudes

      22
      • Printhead Crashes/Smears on High Density Prints Using Coated Media

        23
    • Color differences in different HP DesignJet Printers

      23
      • Banding at variable extreme environmental conditions

        24
      • Banding with unsupported Media

        24
    • Banding due to Ink Cartridge replacement while printing

      24
      • Hue shift on HP Colorfast Adhesive Vinyl media

        25
      • Black Smearing on HP Photo Imaging Gloss

        25
    • Magenta Bleeding on HP Photo Imaging Gloss when using the Take-Up Reel

      25
      • Loss of Gloss on HP Photo Imaging Gloss when using the Take-Up Reel

        26
    • Dry Cockle on High Density Prints Using Paper Based Media

      26
      • Wrinkles and scratches (cockle) on HP Coated and Heavyweight Coated Media.

        27
      • Worm marks (cockle) on part of plots on paper based media

        27
      • Drying Time Too Long for HP Studio Canvas

        28
      • Media Skew when Printing a Banner Plot

        28
      • User message "Media loaded incorrectly. Remove media"

        28
      • User message "Warning: Incorrect type of tubes system"

        29
      • User message "Power Supply Error #1"

        29
    • Cutter Assembly Problems

      31
    • Carriage and Scan-Axis Problems

      32
      • Media-Axis Problems

        32
      • Electronics Problems

        33
      • Language Selection is blocked in a brand new printer

        35
      • Firmware Upgrade Does Not Work Through the Parallel Port

        35
    • Typical Failures After Exchanging the Ink Tubes

      36
    • Solving Media-Handling Problems

      37
    • How to Navigate through the Front Panel Menus

      38
      • I/O Setup Menu

        38
      • Device Setup Menu

        39
      • Utilities Menu

        40
      • Internal RIP Settings Menu

        41
      • Queuing and Nesting Menu

        42
      • HP-GL/2 Settings Menu

        43
      • Page Format Menu

        44
      • Demos Menu

        45
      • Media Menu

        46
      • Ink Cartridge Menu

        47
      • Printhead Menu

        48
    • Service Configuration Print

      49
    • General Printer Information

      51
      • Troubleshooting Take-Up-Reel Problems

        52
• System Error Codes

  53
  • System Error Codes

    55
    • Introduction

      55
    • Continuable and Non-Continuable Error Codes

      56
• HP Ink Supplies Troubleshooting

  77
  • What are HP Ink Supplies?

    78
    • Ink Cartridges

      78
    • Printheads and Printhead Cleaners

      78
    • Identifying the Components

      79
    • General Information About HP Ink Supplies

      79
    • Some General Precautions When Handling HP Ink Supplies

      80
  • Priming the Ink System

    81
    • When Should You Replace the HP Ink Supplies?

      81
    • The Front Panel Display

      82
  • Obtaining Ink Cartridge Information

    83
    • Obtaining Printhead Information

      84
  • Status Codes and Messages

    86
    • Status Messages

      87
  • Error Status Messages

    88
  • Printhead Errors (First Digit = 0, 1, 2, 3, 4, 5)

    89
  • Ink Cartridge Errors (First Digit = 6, 7, 8)

    92
  • Printhead Cleaner Errors (First Digit = A, B or *)

    94
  • Major Ink Supplies Problems

    95
    • Dry-firing of Printheads

      95
    • Printheads Which are Out of Warranty are Indicated as In Warranty

      95
    • Replace Message "xx15 Replace" and "xx16 Replace"

      95
    • Replace Message "xx16 Replace" for ALL Printheads During Replacement

      96
• Service Tests and Utilities

  97
  • Introduction

    98
    • Phone Support

      98
    • Diagnostics - Self Test

      98
  • Service Tests (Diagnostics)

    102
    • Entering the Service Tests Menu

      103
      • For On-Site Engineers accessing the complete list of Service Tests

        103
      • For Call Agents requesting the User to access a limited number of Service Tests

        104
    • Scan Axis Test

      106
    • Media Axis Test

      108
  • Service Utilities

    110
    • Entering the Service Utilities Menu

      111
      • For On-Site Engineers accessing the complete list of Service Utilities

        111
      • For Call Agents requesting the User to access a limited number of Service Utilities

        112
    • Turn DRIVE ROLLER

      114
    • Prime TUBES

      115
    • Altitude Setup

      119
    • EEROM Setup

      120
      • If you want to set the Model Number

        121
      • If you want to set the Serial Number

        122
      • If you want to set the Japanese Fonts

        123
    • Reset Life Counters

      125
    • Backup EEROM

      127
    • Image Quality Warning

      129
    • Diagnostic Print

      130
• Service Calibrations

  131
  • Introduction

    132
    • Phone Support

      132
    • Service Calibrations

      133
    • Entering the Service Calibrations Menu

      134
      • For On-Site Engineers accessing the complete list of Service Calibrations

        134
      • For Call Agents requesting the User to access a limited number of Service Calibrations

        135
    • 1. Scan-Axis Calibration

      137
    • 2. Service Station Calibration

      141
    • 3. Accuracy Calibration

      144
    • Carriage Height Calibration

      148
    • Calibration Error Codes

      156
      • Introduction

        156
• Print Quality

  175
  • Print Quality

    176
    • Print Quality Troubleshooting Checklist

      176
    • Print Modes

      177
  • How to Use the Diagnostic Print

    178
    • What is the Diagnostic Print?

      178
    • Considerations for Printing the Diagnostic Print.

      178
    • Printing the Diagnostic Print

      179
      • For On-Site Engineers accessing the complete list of Service Utilities

        179
      • For Call Agents requesting the User to print the Service Diagnostic print

        180
    • Overall Print Quality Test

      182
      • What is Banding?

        182
      • Solving the Banding Problem

        182
    • Color Alignment Print Test

      185
      • Solving the Color Alignment Problem

        185
    • Bidirectional Alignment

      186
      • Solving Bidirectional Alignment Problems

        186
    • Vertical Line Straightness

      187
      • Solving Vertical Line Straightness

        187
      • Nozzle Print Test

        188
      • How to fix the Nozzle Defects

        189
    • No Printing Defects Found in the Diagnostic Print

      190
      • Print Quality Problems

        190
      • Solving Color Accuracy problems

        191
      • Solving Color Consistency problems

        191
    • Color Accuracy Configuration

      192
      • Blurred Lines (Ink “Bleeds” from Lines)

        192
      • The Prints are Too Short

        192
      • Colors are not as Expected

        193
      • Bad Color to Color Alignment in the Media-Axis

        193
      • Banding at the Top of the Page

        194
      • Vertical Banding

        194
    • Media

      195
      • Printed surface smearing roll

        195
      • Warped Lines on Media

        195
    • Marks and/or scratches on double-sided media

      196
      • There are Smears or Scratching on the Printed Media

        196
      • Long Term Color Bleeding (Glossy Papers)

        196
• Parts and Diagrams

  197
  • Printer Support

    198
  • Bin and Take-Up Reel

    200
  • Right Hand Cover

    202
  • Left Hand Cover and Rear Door

    204
  • Top and Back Covers

    206
  • Service Station

    208
  • Vacuum Fan

    210
  • Booster Fan and Media Sensor

    212
  • Paper-Axis Motor

    214
  • Scan-Axis Motor

    216
  • ISS and APS Assembly

    218
  • Ink Tubes System

    220
  • Boot ROM DIMM, DRAM Memory and Covers

    222
  • Rear Electronics Access Covers

    224
  • Hard Disk Drive and Cover

    226
  • ISS PCA and Main PCA

    228
  • Power Supply Unit

    230
  • Carriage Assembly

    232
  • Tensioner Assembly and Encoder Strip

    234
  • Platen Assemblies

    236
  • Pinch-Wheels Assembly and Lever

    238
  • Center Guide, Deflector and Entry Roller

    240
  • Tubes Guide Assemblies

    242
  • EMC Covers

    244
  • Spindle and Hub

    246
  • Miscellaneous Items

    248
  • Media Types

    249
• Removal and Installation

  251
  • Introduction

    252
    • Safety Precautions

      252
  • Electrostatic Discharge (ESD) Precautions

    253
    • Required Tools

      253
  • Screw Types

    254
  • Top Cover Assembly

    255
    • Removal

      255
  • Left Hand Cover

    256
    • Removal

      256
    • Installation of Left Hand Cover

      259
  • Right Hand Cover

    260
    • Removal

      260
    • Installation of Right Hand Cover

      263
  • Front Panel Assembly

    264
    • Removal

      264
  • Left Rear Cover

    265
    • Removal

      265
  • Right Rear Cover

    266
    • Removal

      266
  • Extension Cover (60" Model only)

    267
    • Removal

      267
  • Media Lever Assembly

    268
    • Removal

      268
    • Installation of the Media Lever Assembly

      269
  • Right Hand Trim

    270
    • Removal

      270
    • Installation of Right Hand Trim

      271
  • Left Hand Trim

    272
    • Removal

      272
  • Back Cover

    273
    • Removal

      273
    • Installation of the Back Cover

      274
  • Ink Tubes System

    275
    • Removal

      275
    • Installation of Ink Tubes System

      280
  • EMC Covers

    282
    • Removal

      282
  • Encoder Strip

    284
    • Removal

      284
    • Installation of Encoder Strip

      285
  • Trailing Cable

    286
    • Removal

      286
    • Installation of Trailing Cable

      289
  • Tensioner Assembly

    292
    • Removal

      292
    • Installation of Tensioner Assembly

      295
  • Carriage Assembly and Belt

    296
    • Removal

      296
    • Installation of Carriage and Belt

      302
  • Scan-Axis Motor

    305
    • Removal

      305
    • Installation of the Scan-Axis Motor

      307
  • Cutter Assembly

    308
    • Removal

      308
  • Ink Supply Station (ISS)

    312
    • Removal

      312
    • Installation of ISS

      314
  • Air Pressurization System (APS)

    315
    • Removal

      315
    • Installation of APS

      316
  • Service Station Assembly

    317
    • Removal

      317
  • Drop Detector Assembly

    320
    • Removal

      320
  • Hard Disk Drive (HDD)

    322
    • Removal

      322
    • Installation of Hard Disk Drive

      323
  • LAN Card

    324
    • Removal

      324
  • Memory and BootROM DIMM’s

    325
    • Removal

      325
    • Installation of DIMM’s

      326
  • Electronics Module Cover

    327
    • Removal

      327
    • Installation of the Electronics Module Cover

      328
  • Main PCA

    329
    • Removal

      329
    • Installation of Main PCA

      332
  • Power Supply Unit (PSU)

    333
    • Removal

      333
    • Installation of the Power Supply Unit (PSU)

      335
  • Ink Supply Station (ISS) PCA

    336
    • Removal

      336
    • Installation of the ISS PCA

      337
  • Ink Leak Detector

    338
    • Removal

      338
  • Cooling Fans

    340
    • Removal

      340
  • Electronics Module (as one complete Assembly)

    342
    • Removal

      342
  • Pinch-Wheels

    343
    • Removal

      343
    • Installation of Pinch-Wheels

      344
  • Pinch-Wheel Cam

    345
    • Removal

      345
    • Installation of Cam

      347
  • Vacuum Fan

    348
    • Removal

      348
    • Installation of Vacuum Fan

      349
  • Paper-Axis Motor Assembly

    350
    • Removal

      350
    • Installation of Paper-Axis Motor Assembly

      352
  • Booster Fan

    353
    • Removal

      353
  • Media Sensor

    354
    • Removal

      354
    • Installation of Media Sensor

      355
  • Entry Roller

    356
    • Removal

      356
  • Center Guide Assembly

    357
    • Removal

      357
  • Drive Roller Gear

    359
    • Removal

      359
    • Installation of Gear

      359
  • Front Platen Assembly

    360
    • Removal

      360
  • Center Platen Assembly

    362
    • Removal

      362
    • Installation of the Center Platen Assembly

      363
  • Deflectors

    364
    • Removal

      364
• Preventive Maintenance

  365
  • Introduction

    366
    • Service Preventive Maintenance

      366
    • Warning/Stop Triggers

      367
    • Routine Maintenance

      369
    • Lens Maintenance

      369
    • Carriage Interconnect Wiper

      370
      • Roller Lubrification Kit

        371
    • Slider Rods Lubrification Kit

      372
    • Cleaning the Platen

      373
    • Moisture on the Printer

      374
      • Noisy Carriage Bushing

        374
      • Belt Swelling

        374
      • General Cleaning

        374
  • Firmware Upgrade

    375
    • Upgrade Instructions

      376
• Functional Overview

  377
  • Introduction

    378
    • Electrical System

      378
    • Front Panel

      379
    • Scan Axis

      379
    • Paper Axis

      380
    • Ink Delivery System (IDS)

      381
    • Ink Cartridge

      381
    • Ink Supply Station (ISS)

      382
    • Tubes System

      382
    • Printheads

      383
    • Air Pressurization System (APS)

      384
    • Leak Detect System (LDS)

      384
    • Service Station

      385
    • Print Head Cleaner (PHC)

      385
  • Printer Specifications

    386
    • Printable Area

      389
    • Interface Specifications

      389
• Glossary

  391
• Index

  395
  • What’s in this Service Manual

    404