Manuel D’UtilisationTable des matièresTable of Contents4Important Safety Instructions3About This Guide8Purpose8Terminology8Key Sequences9How to Use This Guide10Product Safety Statements11How to Comment on This Guide11Reference Materials121. Overview14Tutor Feature16Languages17Voice Messaging Services17Automated Attendant Service19Communications System Features Affecting Automated Attendant Service21Group Call Distribution21VMS Hunt Schedule21VMS Hunt Delay22Transfer Return Extension23Automated Attendant Service Scenarios23Music On Hold24Call Answer Service24Communications System Features Affecting Call Answer Service25VMS Extension Coverage25Do Not Disturb25Line Coverage25Voice Mailbox Transfer26Voice Mail Service26Mailboxes27Guest Mailboxes27Security28System Security Guidelines28Security Policy and User Education292. Installation32Before You Start32Installing the PARTNER MAIL VS Module333. Understanding Programming39Communications System Programming39Planning Forms40Using System Programming40The Programming Overlays41Programming Mode41Voice Messaging System Programming42Planning Forms42Using System Programming43The Programming Main Menu44Accessing the Programming Main Menu44Programming Guidelines454. Initial Programming48Overview48Voice Mail System Configurations49Upgrading Your Voice Mail System49Initial Communications System Setup50VMS Hunt Group Extensions50Transfer Return Extensions51Outgoing Call Restriction51Voice Messaging System Programming53Language53Monolingual Mode53Bilingual Mode54Automated Attendant Service55Monolingual Mode55Menu Definition, Day Menu Prompt, and Announcements55Night Menu Prompt57Bilingual Mode58Menu Definition, Day Menu Prompts, and Announcements58Night Menu Prompt60Voice Mail Service62Deleting a Mailbox62Creating a Mailbox63Modifying a Mailbox’s Language63Assigning Outcalling Privileges64Line Ownership65Assigning Line Ownership65Communications System Programming66Automated Attendant Service66Group Call Distribution66VMS Hunt Delay67Automatic Extension Privacy67VMS Hunt Schedule67Night Service68Music On Hold68Disallowed Phone Numbers69Creating a Disallowed Phone Number List69Assigning the Disallowed Phone Number List69Allowed Phone Numbers70Creating an Allowed Phone Number List70Assigning the Allowed Phone Number List70Call Answer Service71Line Coverage71VMS Line Coverage71Line Coverage Extension72Automatic VMS Cover72VMS Cover Rings73Telephone Button Programming73VMS Cover73Do Not Disturb74Voice Mailbox Transfer74Voice Mail Messages75Verifying System Operation76Voice Mail Service76Automated Attendant Service76Day Menu76Night Menu77Call Answer Service78VMS Extension Coverage78VMS Line Coverage78Line Coverage Extension785. System Management81General Information82Changing Your Password82Training Co-Workers83Language83Outcalling83Using the Tutor Feature85Receptionist’s Responsibilities86Group Calling Tips87Language88Modifying the Language Mode89Monolingual Mode90Playing the System Language90Modifying the System Language91Bilingual Mode93Playing the Primary Language93Modifying the Primary Language94Playing the Secondary Language95Modifying the Secondary Language96Automated Attendant Service98Menu Definition, Prompt, and Announcements100Other Options102Monolingual Mode102Playing the Menu Definition and Announcements102Playing the Day or Night Menu Prompt103Modifying the Menu Definition, Day Menu Prompt, and Announcements104Modifying the Night Menu Prompt106Bilingual Mode107Playing the Menu Definition and Announcements107Playing the Day and Night Menu Prompts in the Primary and Secondary Languages108Modifying the Menu Definition, Day Menu Prompts, and Announcements110Modifying the Night Menu Prompts112Group Call Distribution114VMS Hunt Delay114Automatic Extension Privacy115VMS Hunt Schedule115Modifying Mailboxes116Hardware Considerations119Guest Mailboxes120Checking a Mailbox’s Status122Deleting a Mailbox122Creating a Mailbox124Reinitializing a Password125Reinitializing a Mailbox126Playing a Mailbox’s Language127Modifying a Mailbox’s Language128Administering Outcalling for a Mailbox129Automatic VMS Cover131VMS Cover Rings131Line Coverage132VMS Line Coverage133Scanning Line Ownership134Assigning Line Ownership135Modifying Line Ownership136Deleting Line Ownership137Group Call Distribution138Extension Line Coverage139Telephone Button Programming140VMS Cover140Do Not Disturb141Voice Mailbox Transfer141Voice Mail Messages1426. Troubleshooting144When You Need Help144Automated Attendant Service145Outside Callers Hear Ringing, but System Does Not Answer145Outside Callers Hear Silence, Tones, or Ringing During Transfer146System Does Not Answer Immediately146System Cuts Off Part of Greeting146System Transfers Call to Receptionist Before Playing the Menu Prompt146System Does Not Transfer Calls Properly147System Does Not Respond to Entered Digits147Unanswered Transferred Calls Ring Continually148Call Answer Service149Call Answer Service Takes Too Long to Answer Calls149Call Answer Service Terminates Message While Caller Is Recording149Messages Cannot Be Deposited in Mailbox149Voice Mail Service150Subscriber Unable to Log In to Voice Mail150Date or Time in Message Headers Is Incorrect150Subscriber Cannot Forward Messages to Another Subscriber151Subscribers Hear Busy Signal When Calling In to Voice Mail151Message Light Does Not Turn Off152Outcalling Is Delayed152Outcalling to a Digital Pager Is Not Working152Outcalling to a Telephone Is Not Working153Language154Cannot Switch Between Primary and Secondary Languages154Cannot Understand Language Prompts154A. Specifications155B. FCC Information159Federal Communications Commission (FCC) Interference Information159FCC Notification and Repair Information160IC Notification and Repair Information161Renseignements sur la notification du ministére des Communications du Canada et la réparation162C. Warranty Information163Repair Information163In-Warranty Repairs163Post-Warranty Repairs164Lucent Technologies Warranty and Limitation of Liability165Limitation of Liability166D. Voice Messaging System Planning Forms167How To Use the Forms168Form 1: Language169Form 2: Mailbox Assignments170Form 3: Menu Definition171Form 3A: Automated Attendant Announcement—System Language or Primary Language173Form 3B: Automated Attendant Announcement—Secondary Language174Form 4: Day Menu Prompt—System Language or Primary Language175Form 4A: Day Menu Prompt—Secondary Language176Form 5: Night Menu Prompt—System Language or Primary Language177Form 5A: Night Menu Prompt—Secondary Language178Form 6: Line Ownership179E. Communications System Planning Forms180How To Use the Forms181F. Case Studies221Purpose221Case Study #1222About the Customer222Filling Out the Planning Forms224Post-Installation Recommendations227Case Study #2241About the Customer241Filling Out the Planning Forms242Post-Installation Recommendations245Glossary261Index265Menu Map268Programming Flowchart269System Programming Reference273Taille: 2,3 MoPages: 277Language: EnglishOuvrir le manuel
