Manuels d'utilisation pour Lucent Technologies 4.1

Table des matières

• Table of Contents

  3
• About This Guide

  7
  • Purpose

    7
    • Terminology

      7
  • How to Use This Guide

    7
    • Product Safety Statements

      8
    • How to Comment on This Guide

      8
• 1. Overview

  9
  • Important Safety Instructions

    10
  • Features and Capabilities

    11
  • System Components

    12
    • Control Unit

      14
      • System Modules

        14
      • System Capacity

        15
      • System Mode

        15
    • Telephones

      18
      • System Telephones

        18
      • Intercom Autodialers

        19
      • Standard Telephones

        19
    • Auxiliary Equipment

      20
      • Requirements

        20
      • Connecting Standard Devices

        20
• 2. Programming

  21
  • Overview

    23
  • Hardware Considerations

    24
  • Initial System Setup

    25
    • Setting the System Clock

      25
    • Assigning Lines

      25
      • Key Extensions

        25
      • Pooled Extensions

        26
    • Customizing Extensions

      27
    • Copy Settings

      28
  • Changing Settings after Installation

    28
    • Changing the System Clock

      28
    • Adding New Lines

      28
      • Key Extensions

        28
      • Pooled Extensions

        29
    • Adding New Pools

      29
    • Adding New Extensions

      29
    • Swapping Extensions

      29
  • Changing Settings to Support PBX or Centrex Services

    30
    • Recall Setting

      30
    • Dialing Restrictions

      30
    • Speed Dial and Auto Dial Numbers

      30
  • System Programming Options

    31
    • Speed Dialing

      31
    • Dialing Restrictions and Permissions

      31
      • Locking an Extension

        31
      • Restricting Access to Outside Lines or Pools

        31
      • Controlling Calls on Outside Lines or Pools

        32
      • Overriding Dialing Restrictions

        32
      • Summary

        33
    • Setting Up Groups of Extensions

      34
    • Setting Up Auxiliary Equipment

      34
    • Hospitality Features

      36
  • Using System Programming

    36
    • The Programming Overlays

      36
    • Button Locations

      38
    • Programming Mode

      40
    • Changing Programming Type

      41
    • Remote Programming

      41
  • Telephone Programming Options

    41
    • Automatic Line Selection

      41
    • Extension Name Display

      41
    • Line Ringing

      41
    • Personal Speed Dialing

      42
    • Programming Telephone Buttons

      42
    • Programming a Receptionist’s Extension

      42
      • Call Handling Options

        42
      • Backup Answering Options

        43
      • Button Programming

        43
  • Using Telephone Programming

    45
    • Telephone Models

      45
    • Using Centralized Telephone Programming

      45
    • Changing Programming Type

      48
    • Using Extension Programming

      48
• 3. Learning About Telephones

  49
  • System Telephones

    50
    • Buttons and Indicators

      51
    • Lights

      53
    • Ringing Patterns

      54
    • Dial Tones

      55
    • Using the Handset, Speaker, and Microphone

      55
      • Hands-Free Answer on Intercom (HFAI)

        56
      • Voice Interrupt On Busy Calls

        56
      • Speakerphone Performance Tips

        57
  • Standard Telephones

    57
    • Ringing Patterns

      58
    • Dial Tones

      59
    • Using the Switchhook

      59
    • Limitations

      59
    • Feature Phones

      60
  • Combination Extensions

    61
  • Using Telephones

    62
    • Basic Call Handling Features

      62
    • Dial-Code Features

      63
• 4. Using Auxiliary Equipment

  64
  • Overview

    66
    • If a Device Has Trouble

      68
  • Answering Machines

    69
    • Single Answering Machine

      70
    • Multiple Answering Machines

      71
    • Personal Answering Machine

      72
  • Call Reporting Devices (SMDR)

    73
    • Programming

      73
    • Call Reports

      74
    • Considerations

      75
    • Output Format

      76
    • Serial Printers

      76
    • Call Accounting Devices

      76
  • Credit Card Scanners

    77
  • Fax Machines

    78
    • Using Fax Machines

      78
      • Fax Management Feature

        78
      • Transferring a Call to the Fax Machine

        79
      • Using the Fax Machine’s Notify Feature

        79
    • Setting Up Fax Machines

      80
      • Restricting Dialing from a Fax Machine

        80
    • Single Fax Machine

      81
    • Fax Line Saver

      82
    • Send and Receive Fax Machines

      83
  • Modems

    85
    • Stand-Alone Modem for Placing Calls Only

      85
    • Send and Receive Modem

      86
  • Night Service with Auxiliary Equipment

    87
  • PARTNER Attendant

    89
    • Backup for Receptionist

      89
  • Voice Messaging Systems

    91
    • Delayed Call Handling

      91
• 5. Feature Reference

  94
  • Overview

    98
  • AA Extensions (#607)

    100
  • Abbreviated Ringing (#305)

    101
  • Account Code Entry (F12)

    102
  • Allowed List Assignments (#408)

    105
  • Allowed Phone Number Lists (#407)

    106
  • Answering Calls

    108
  • Auto Dialing

    111
  • Automatic Extension Privacy (#304)

    114
  • Automatic Line Selection

    116
  • Automatic System Answer Button (#111)

    118
  • Automatic System Answer Delay (#110)

    121
  • Automatic System Answer Lines (#204)

    122
  • Automatic System Answer Mode (#121)

    124
  • Automatic System Answer Record/Playback (I891)

    126
  • Automatic VMS Cover (#310)

    129
  • Background Music (F19)

    131
  • Call Coverage (F20,XX,XX)

    133
  • Call Coverage Rings (#116)

    137
  • Call Forwarding/Call Follow-Me (F11,XX,XX)

    138
  • Call Park

    141
  • Call Pickup (I6XX)

    143
  • Call Waiting (#316)

    144
  • Caller ID

    145
  • Caller ID Inspect (F17)

    147
  • Caller ID Name Display (F16)

    149
  • Calling Group Extensions (#502)

    150
  • Conference Calls

    151
  • Conference Drop (F06)

    153
  • Copy Settings (#399)

    154
  • Dial Mode (#201)

    155
  • Direct Extension Dial Button (#113)

    156
  • Direct Extension Dial Delay (#112)

    159
  • Direct Extension Dial Lines (#205)

    160
  • Direct Extension Dial Record/Playback (I892)

    162
  • Direct Line Pickup—Active Line (I68LL)

    164
  • Direct Line Pickup—Idle Line (I8LL)

    166
  • Disallowed List Assignments (#405)

    167
  • Disallowed Phone Number Lists (#404)

    168
  • Display

    171
  • Display Language (#303)

    173
  • Distinctive Ring (#308)

    174
  • Do Not Disturb (F01)

    175
  • Doorphone Alert Extensions (#606)

    177
  • Doorphone Extension (#604 and #605)

    178
  • Emergency Phone Number List (#406)

    179
  • Exclusive Hold (F02)

    181
  • Extension Name Display

    182
  • External Hotline (#311)

    184
  • Fax Machine Extensions (#601)

    186
  • Forced Account Code Entry (#307)

    187
  • Forced Account Code List (#409)

    189
  • Group Call Distribution (#206)

    191
  • Group Calling—Ring/Page (I7G/I*7G)

    193
  • Group Hunting—Ring/Voice Signal (I77G/I*77G)

    196
  • Group Pickup (I66G)

    199
  • Hold

    201
  • Hold Disconnect Time (#203)

    203
  • Hotline (#603)

    204
  • Hunt Group Extensions (#505)

    206
  • Intercom Dial Tone (#309)

    208
  • Joining Calls

    209
  • Last Number Redial (F05)

    211
  • Line Access Mode (#313)

    212
  • Line Access Restriction (#302)

    213
  • Line Assignment (#301)

    215
  • Line Coverage Extension (#208)

    219
  • Line Ringing

    221
  • Loudspeaker Paging (I70)

    223
  • Making Calls

    225
  • Manual Signaling (F13XX or F13*XX)

    229
  • Message Light Off (F10XX)

    231
  • Message Light On (F09XX)

    233
  • Music On Hold (#602)

    235
  • Night Service Button (#503)

    237
  • Night Service Group Extensions (#504)

    239
  • Number of Lines (#104)

    240
  • Outgoing Call Restriction (#401)

    241
  • Outgoing Call Restriction Button (#114)

    243
  • Outside Conference Denial (#109)

    245
  • Personal Speed Dial Numbers

    246
  • Pickup Group Extensions (#501)

    248
  • Pool Access Restriction (#315)

    249
  • Pool Extension Assignment (#314)

    251
  • Pool Line Assignment (#207)

    254
  • Privacy (F07)

    256
  • Recall (F03)

    257
  • Recall Timer Duration (#107)

    259
  • Ring on Transfer (#119)

    260
  • Rotary Dialing Timeout (#108)

    261
  • Save Number Redial (F04)

    262
  • Send All Calls

    263
  • Simultaneous Paging ( I*70)

    264
  • SMDR Output Format (#610)

    266
  • SMDR Record Type (#608)

    267
  • SMDR Talk Time (#611)

    268
  • SMDR Top Of Page (#609)

    269
  • Special Dialing Functions

    270
  • Station Lock (F21)

    272
  • Station Unlock (F22)

    274
  • System Date (#101)

    275
  • System Day (#102)

    276
  • System Password (#403)

    277
  • System Reset—Programming Saved (#728)

    278
  • System Speed Dial Numbers

    279
  • System Time (#103)

    282
  • Toll Call Prefix (#402)

    283
  • Touch-Tone Enable (F08)

    284
  • Transferring Calls

    285
  • Transfer Return Extension (#306)

    289
  • Transfer Return Rings (#105)

    291
  • VMS Cover (F15)

    292
  • VMS Cover Rings (#117)

    294
  • VMS Hunt Delay (#506)

    295
  • VMS Hunt Schedule (#507)

    296
  • Voice Interrupt On Busy (#312)

    297
  • Voice Interrupt On Busy Talk-Back (F18)

    299
  • Voice Mailbox Transfer (F14)

    300
  • Wake Up Service Button (#115)

    301
• 6. Troubleshooting

  304
  • When You Need Help

    306
  • Power Failure Operation

    306
  • Problems with System Phones

    307
    • System Phone Does Not Ring

      307
    • System Phone Does Not Work

      308
    • Display Shows Only 16 Characters Per Line

      309
    • Display is Incorrect

      309
    • Display Does Not Show Caller ID Name/Number

      309
    • Some Caller ID Information Does Not Display

      310
    • Intercom Autodialer Does Not Work Properly

      310
  • Problems with Standard Phones

    311
    • Standard Phone Does Not Ring

      311
    • Standard Phone Rings Back After Intercom Call with No One at Other End

      312
    • Standard Phone’s Message Waiting Light Does Not Light

      312
  • Other Problems with Phones

    313
    • Trouble Making Outside Calls

      313
    • Trouble Making Outside Calls from Pool Buttons on Pooled Extensions

      314
    • Calls are Answered Automatically

      316
    • Trouble Hearing Called Party Answer

      317
    • Using the Recall Feature Has No Effect

      317
    • Using the Recall Feature Disconnects Call

      317
  • Problems with Combination Extensions

    318
    • Phone Does Not Work Properly

      318
  • Problems with Auxiliary Equipment

    319
    • Standard Device Does Not Answer

      319
    • Standard Device Does Not Dial Out Properly

      319
    • Poor Transmission Quality on Modem

      319
    • Call Records Wrap on SMDR Printout

      319
    • Zeroes Print in Station or Duration Field on SMDR Printout

      320
  • System Problems

    320
    • Call Rings Continuously; When Answered, No One At Other End

      320
    • Calls on Hold Are Disconnected

      320
    • Calls on Automatic System Answer Lines Are Disconnected

      320
    • Call on Hold Hangs Up, but Line Does Not Disconnect

      321
    • All Phones Dead: No Dial Tone or Lights

      321
    • Multiple Phones Dead: No Dial Tone or Lights

      322
    • Other Problems with System

      322
• A. Specifications

  323
• B. Maintenance, Repair, and Ordering Information

  326
  • Maintenance

    326
  • Repair Information

    326
    • In-Warranty Repairs

      327
    • Post-Warranty Repairs

      327
  • Lucent Technologies Limited Warranty and Limitation of Liability

    327
    • Limitation of Liability

      328
  • Product Ordering Information

    329
    • Reference Materials

      329
    • Hardware Components

      330
• C. FCC and IC Information

  333
  • Federal Communications Commission (FCC) Interference Information

    333
    • FCC Notification and Repair Information

      333
  • IC Notification and Repair Information

    335
    • Renseignements sur la notification du ministére des Industrie Canada et la réparation

      336
• D. Speed Dial Form

  337
  • Speed Dial Form

    337
• E. Programming Mixed Telephone Types

  340
  • Overview

    340
• Glossary

  343
• Index

  350
• Programming Quick Reference

  357