Philips AW2000 Manuale Utente

• Turn off other Wi-Fi routers.

Music streaming failed with PC/Mac

• Temporarily disable the firewall and

security software to see whether it blocks

the ports that the media sharing software

(Media Manager) uses to stream content.

See the help documentation of your

firewall and security software on how to

unblock the ports used by wireless media

sharing.

• When you use iPod Touch/iPhone/iPad/PC/

Mac for music streaming, if the music play

breaks or stops, try to restart your iPod

Touch/iPhone/iPad, media sharing software,

or AW2000.

• Video streaming or FTP downloads may

overload your router and therefore may

cause interruptions during music streaming.

Try to reduce the load of your router.

8 Troubleshooting

Warning

•

Never remove the casing of this apparatus.

To keep the warranty valid, never try to repair

the system yourself.

If you encounter problems when using this

apparatus, check the following points before

requesting service. If the problem remains

unsolved, go to the Philips web site (www.

philips.com/welcome). When you contact

Philips, ensure that the apparatus is nearby

and the model number and serial number are

available.

No power

• Make sure that the AC power plug of the

device is connected properly.

• Make sure that there is power at the AC

outlet.

No sound or poor sound

• Adjust volume on the Philips AirStudio

app, AW2000, or the existing audio system

connected to AW2000.

• If you have selected the wired connection,

check whether the Ethernet cable has

been connected properly and securely

(see 'Option 1: Set up wired connection'

on page 7).

• Check the Wi-Fi network connection.

Set up the network again if needed (see

'Option 2: Set up wireless connection' on

page 8).

• If the audio source is an external audio

player, adjust volume on the audio player

directly.

No response from the unit

• Restart AW2000, and then set up the Wi-

Fi network for AW2000 again (see 'Option

2: Set up wireless connection' on page 8).

• Disconnect and reconnect the AC power

plug, and then switch on the device again.

Wi-Fi network connection failed

• Check if your Wi-Fi router is Wi-Fi

802.11b/g certified. This device is only

compatible with Wi-Fi 802.11b/g certified

routers.

• If your Wi-Fi router is Wi-Fi 802.11n

certified, make sure to enable the

802.11b/g mode. AW2000 does not

support connection to routers with

802.11n only.

• This device does not support the WPS-

PIN method.

• Enable SSID broadcast on the Wi-Fi router.

• Keep away from potential sources of

interference which may affect Wi-Fi signal,

such as microwave ovens.

• Make sure that the SSID name of your

home router consists of alphanumeric

characters, with no space or special

characters like %/#/* inserted.

• If you choose to rename your AW2000

manually on the Philips AirStudio app, do

not use special characters or symbols.

• For some new types of Wi-Fi routers, a

network name (SSID) may be created

automatically when you use WPS for

connection. Always change the default

network name (SSID) to a simple one that

consists of alphanumerical characters, and

also change the Wi-Fi security mode to

secure your network.

Occasional breaking of music streaming

Do one or all of the following:

• Move AW2000 closer to your Wi-Fi router.

• Remove any obstacles between AW2000

and your Wi-Fi router.

• Avoid using Wi-Fi channel which is

overlapped by the nearby Wi-Fi network.

• Check if your network speed is fast enough

(in cases where multiple devices share the

same router, the wireless performance may

be affected). Turn off the other devices

connected to your home router.

• Enable the Quality of Service (QoS)

option (if available on the Wi-Fi router).