Avaya DXX-1015-01 Manuale Utente

The following TS configuration parameters were agreed upon with regards to containers:

Following are examples of the results for a call scenario where an agent receives a queue call, hold 
and retrieves it, blind transfer to a second agent who concludes the call.

aducon

bool

false

Turns ADU Containers on/off

tscon

bool

false

Turns EDU Containers on/off

containers_56_style

bool

false

Determines if “state” statistics in the old style (5.6) are written.

containers_60_style

bool

true

Determines if “state” statistics in the new style (6.0) are written.

loginid

ani

dnis

primary_ani

primary_dnis

loginid

agent_key

voice.contactcount

phone

voice.acdname

ani

voice.connector

dnis

voice.connectorname

dest

voice.device

orig

voice.eduid

ext

voice.contactsoffered

loginid

agent_key

voice.state.loggedin

agent.+

voice.state.available

voice.state.active

voice.state.loggedout